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Ratings and Reviews 0 Ratings
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What is NOWTIS?
The Nowtis Suite stands out as a cutting-edge ERP solution specifically designed to improve customer interactions, allowing users to effectively develop and manage their marketing campaigns. This all-encompassing platform acts as a dynamic manager for a variety of campaign types, ensuring smooth connection between your contact center and other critical software applications within the business. It accommodates multiple locations, campaigns, channels, and advertisers, enabling you to centralize all communications with both prospects and clients in a single hub. You can easily handle mass communication via fax, email, or SMS, scheduling messages according to your specific needs and timelines. With powerful analytics at your disposal, you can monitor key performance indicators like invalid email addresses, open rates, read rates, and click-through rates. The suite further supports the integration of customer and prospect databases, streamlining checkouts whether done manually or through automated processes, and it is compatible with various file formats such as CSV and Excel. Data files can be seamlessly integrated either automatically through email, FTP, or web services, or manually in real time, giving you flexibility in how you manage data. Moreover, you have the capability to extract data in both real-time and automated modes, with customizable parameters and extraction templates that fit your specific requirements. In conclusion, the Nowtis Suite not only simplifies your marketing initiatives but also significantly boosts the efficiency of your communication strategies, paving the way for enhanced engagement with your audience.
What is Call Center Designer?
Determine the ideal number of agents required to meet your desired service levels by analyzing the requirements on an hourly, half-hourly, or quarter-hourly basis, ensuring you can effectively handle the varying call volumes encountered each day of the week. This analysis includes assessing the necessary number of agents and phone lines to address fluctuations in call volume. You can visualize, print, or export these findings to Excel for further manipulation. Input vital data from your call center, such as call volumes, operational costs, incoming calls, intervals between arrivals, average call lengths, after-call processing durations, maximum wait times for callers, and your targeted service metrics. This comprehensive data entry will provide access to performance metrics generated by Call Center Designer, allowing you to create hard copies of these statistics. Furthermore, all information entered, along with derived metrics, can be conveniently saved for future access and retrieval. With just a few clicks, all analytical computations and visual representations can be exported to Excel or Word, simplifying the reporting process. To improve your staffing and trunking calculations, Call Center Designer utilizes customized versions of the Erlang C and Erlang B probability algorithms, offering advanced functionality that not only boosts operational efficiency but also supports long-term resource management strategies. Utilizing these features can significantly enhance your call center's responsiveness and adaptability to changing demands.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$179.95 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Deewigo
Date Founded
2015
Company Website
www.deewigo.com/suite-erp-crm-centre-appel-nowtis.php
Company Facts
Organization Name
Portage Communications
Company Website
portagecommunications.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning