Top NOWTIS Alternatives

Balto is an innovative software designed to enhance your call closing capabilities. This pioneering live call guidance tool assists in boosting sales, optimizing your sales team, and facilitating business growth. As the first of its kind, Balto utilizes AI to analyze conversations on both sides of the call, providing immediate and essential information to representatives engaged in the call. 1. Real-Time Insights Balto stands out as the original software for real-time call guidance. 2. Comprehensive Call Tracking With Balto, you can meticulously track every conversation, allowing you to gather precise data on how effectively each representative communicates, the types of questions they pose, and which value propositions yield the best results. Featuring a robust data studio, Balto enables you to delve deeper into your call strategies and improve overall performance. 3. Continuous Improvement Representatives benefit from real-time suggestions that empower them with the right phrases to use in order to secure more deals, ensuring that every call is an opportunity for growth. Through continuous optimization and analysis, Balto ensures your sales team is always performing at its peak.

Our globally recognized solutions for contact center compliance and workforce optimization have received numerous accolades. By implementing compliance recording, businesses can safeguard themselves against theft, legal issues, and potential fines. Eleveo offers comprehensive coverage tailored to your requirements, accommodating everything from voice calls to land mobile radios. To maintain compliance, users have the option to anonymize or eliminate sensitive information from their data. Data archiving can be customized based on specific rules or can be done automatically through categorization features. Additionally, you can oversee your team's voice interactions with clients effectively. Every action taken within the system is logged for auditing purposes, and simplified extracts are available for thorough compliance reviews. It is essential to record support, sales, and back-office business transactions to protect your interests, ensuring everything is documented in a centralized location. With decades of experience in recording voice conversations, our solutions have gained the trust of clients worldwide, reinforcing our commitment to excellence in compliance and optimization. This level of reliability makes us a preferred choice for businesses striving for operational integrity.

LeadDesk offers groundbreaking auto and predictive dialing capabilities that can elevate an agent's daily call volume from 40 to an astonishing 120. This significant increase in calling capacity can have a profound effect on your revenue and overall financial success. Featuring eight distinct dialing options, including both auto and predictive settings, LeadDesk equips your outbound sales agents to connect with customers effectively across various situations. Transitioning from a traditional manual dialing system to LeadDesk can enable your call center team to engage with three times the number of prospects each day. As a key decision-maker, you can improve your campaign's return on investment by leveraging LeadDesk’s user-friendly tools for creating, managing, and evaluating sales and marketing initiatives without the constant need for outside expertise. This autonomy allows you to fine-tune your call center strategies continuously using real-time analytics and historical performance metrics, ensuring that your campaigns are perpetually optimized for success. By adopting LeadDesk, you can harness its capabilities to not only enhance your operational efficiency but also significantly boost your sales potential, paving the way for unprecedented growth.

OpenText™ Qfiniti is a multifaceted platform tailored for optimizing workforce performance, which centrally coordinates solutions for examining interactions across multiple channels, offering real-time assistance to agents, and improving the management of call center operations. The system adeptly provides timely and actionable insights into customer experiences, allowing organizations to better comprehend these interactions and elevate their service standards globally. It can be deployed either on-premises or through cloud services, ensuring seamless compatibility with a variety of contact center telephony systems and CcaaS providers like Amazon Connect, Twilio, RingCentral, and Genesys. Furthermore, Qfiniti includes comprehensive performance evaluation tools that pinpoint coaching opportunities for agents while enabling users to effortlessly create and modify assessments online, aided by user-friendly scoring and navigation options. By utilizing distinctive metrics such as agent performance rankings, skill sets, seniority levels, and availability, the platform facilitates effective scheduling and helps organizations accurately project staffing requirements, ensuring the optimal allocation of both single and multi-skilled agents. The adaptability in deployment and integration makes Qfiniti an essential solution for companies striving to improve their customer service operations, ultimately leading to enhanced overall satisfaction for both agents and customers.

CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.

An all-encompassing 360º contact center solution that consolidates multiple communication channels such as voice, video, email, social platforms, and chat services like WhatsApp and Facebook Messenger, all within a single, easy-to-navigate interface. This solution is crafted to be straightforward, user-friendly, and adaptable, guaranteeing a cohesive experience across various mediums like voice calls, emails, chatbots, and video interactions. It boasts exceptional audio clarity, robust notification systems, and facilitates communication between agents and supervisors. Users have the capability to monitor agents and teams in real-time, with visual displays highlighting critical performance indicators of the call center. By integrating advanced contact center functionalities with CRM data, it seeks to elevate customer engagement. The contact center is intricately aligned with the customer journey, equipping agents with essential insights to provide tailored and effective support. OneContact CC seamlessly connects with leading CRM platforms, creating a multichannel contact management system that preserves a comprehensive view of each customer's profile and interaction history, ultimately fostering improved client relationships. This forward-thinking strategy not only boosts service quality but also significantly enhances overall customer satisfaction, driving businesses toward greater success.

Regardless of whether your organization is a small to medium-sized enterprise or a large entity listed on the FTSE100, and whether your industry lies in utilities or finance, ICR Evolution provides customized solutions designed to meet all your customer requirements effectively. Leveraging our advanced scripting and templating features allows you to reduce the frequency of customer outreach while simultaneously boosting your First Contact Resolution rate, leading to enhanced communication. Our intuitive software is engineered to alleviate agent fatigue and create more opportunities for thorough customer assessments, thereby decreasing the likelihood of repeat inquiries. With multiple dialing options such as predictive, progressive, preview, and agentless modes, our ICR software lets you choose the optimal approach for your telesales strategies. This means your agents can focus exclusively on revenue generation, while the evolution software expertly handles all other operational elements, streamlining efficiency across the board. Ultimately, this strategy not only improves the experience for your customers but also cultivates a more efficient and satisfying work environment for your staff, thus driving overall business success.

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

Determine the ideal number of agents required to meet your desired service levels by analyzing the requirements on an hourly, half-hourly, or quarter-hourly basis, ensuring you can effectively handle the varying call volumes encountered each day of the week. This analysis includes assessing the necessary number of agents and phone lines to address fluctuations in call volume. You can visualize, print, or export these findings to Excel for further manipulation. Input vital data from your call center, such as call volumes, operational costs, incoming calls, intervals between arrivals, average call lengths, after-call processing durations, maximum wait times for callers, and your targeted service metrics. This comprehensive data entry will provide access to performance metrics generated by Call Center Designer, allowing you to create hard copies of these statistics. Furthermore, all information entered, along with derived metrics, can be conveniently saved for future access and retrieval. With just a few clicks, all analytical computations and visual representations can be exported to Excel or Word, simplifying the reporting process. To improve your staffing and trunking calculations, Call Center Designer utilizes customized versions of the Erlang C and Erlang B probability algorithms, offering advanced functionality that not only boosts operational efficiency but also supports long-term resource management strategies. Utilizing these features can significantly enhance your call center's responsiveness and adaptability to changing demands.

Calabrio ONE offers a comprehensive toolkit that uncovers the vast potential embedded in your customer interaction data, driving significant organizational transformation. This all-in-one solution combines an extensive workforce optimization suite with powerful voice-of-the-customer analytics, providing flexibility in deployment through cloud, on-premises, or hybrid models. It guarantees the capture of every customer interaction across multiple channels, enabling the extraction of valuable predictive and prescriptive insights. By improving customer experiences and enhancing employee engagement, it ultimately fosters greater operational efficiency and productivity. Additionally, this platform empowers organizations to craft customer-centric strategies that not only accelerate sales but also inspire innovation and fuel growth. Capture every interaction, listen to every voice, and ensure consistent recording of every call. Moreover, seamlessly integrate Calabrio ONE with leading channel systems to create a centralized command center for your contact center operations, streamlining management efforts and improving customer relations. This integrated approach not only optimizes performance but also enhances the overall effectiveness of customer engagement initiatives.

Leverage cutting-edge AI technology to explore the nuances of call context, enabling your team to boost their sales performance significantly. Our AI-powered solution for analyzing sales calls and providing coaching goes beyond simple KPI monitoring; it deeply examines the entirety of the conversation, offering immediate insights that can revolutionize your sales management approach. Eliminate the burden of tedious oversight and the chance of missing out on valuable sales opportunities. You have the option to either use our pre-designed call evaluation templates or formulate custom queries to gain a personalized quality assessment report. For example, evaluate if the salesperson effectively engaged with the client by asking open-ended questions about their needs and if they proposed next steps at the end of the conversation. Simply upload a call to our platform, and you'll receive comprehensive results in just a few minutes! Furthermore, you will access a detailed report that includes feedback on the quality of the manager's conversation. Keep track of live call quality scores to pinpoint both outstanding and deficient calls, which will guide your training and coaching strategies for your sales team and promote ongoing growth and success. By incorporating these invaluable insights, you can cultivate a culture of excellence that propels your organization forward. Ultimately, the integration of AI into your sales process not only enhances individual performance but also strengthens team collaboration and customer engagement.

We believe that our unique, flexible, and responsive platform, especially as a Field Service Management solution, will enable you to deliver exceptional customer service. This all-inclusive platform not only simplifies the management of incoming calls but also enhances online support, chat, SMS, self-service application synchronization, email communications, and social media integration, allowing for thorough customer management. It includes mobile applications across multiple platforms specifically designed to effectively manage your field workforce. This functionality allows your mobile team to receive, queue, schedule, complete, update, and notify clients about their job orders while on the move, ensuring efficiency and coordination. With iTouchVision’s Service Desk Solution, you can achieve effortless management of service requests and tasks throughout their entire life cycle. Additionally, the platform allows for the seamless organization and management of all back-office operations through easy-to-implement automated administrative workflows. While our customizable platform can meet many of your business needs, we understand that a standard solution might not be a perfect fit for your unique processes. In instances where our platform falls short of your expectations, we are committed to working with you to explore viable alternatives that align with your specific requirements. We are here to ensure that your experience is tailored and satisfactory, ultimately enhancing your operational effectiveness.

Playvox offers a cutting-edge optimization suite for agents that caters to contemporary businesses and BPOs, featuring an array of tools such as Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. This all-encompassing and collaborative suite is designed to integrate seamlessly with your current systems, providing agents, team leaders, and QA analysts with essential tools and real-time insights to enhance customer experiences and boost revenue swiftly. By utilizing our centralized and automated solutions, organizations can expect significant improvements in efficiency and productivity in just a matter of hours. At Playvox, we hold the belief that exceptional customer experiences are fundamentally rooted in the capabilities of people.

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

The NICE Employee Engagement Manager (EEM) serves as a pivotal component of the NICE Intelligent WFM SuiteTM, delivering an all-encompassing workforce management solution that emphasizes intelligent automation for managing daily operations. EEM improves staffing efficiency following the release of WFM schedules, effectively responding to staffing requirements both during the day and in the upcoming weeks. By actively identifying staffing gaps, EEM prevents potential challenges before they escalate. It adeptly resolves staffing shortages by constantly and automatically detecting vacancies, selecting appropriate substitutes, customizing shift change suggestions, and ensuring that all schedules are updated without delay. Moreover, EEM enhances employee participation by offering personalized self-scheduling options along with pre-approved selections for immediate and short-term requirements, providing round-the-clock access through various channels, and delivering timely updates about schedule changes via alerts on desktops and mobile applications. This method not only optimizes operations but also cultivates a workforce that is more engaged and adaptable, ultimately leading to improved job satisfaction and productivity among employees.

Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.

A comprehensive cloud contact center solution makes it easier for agents, employees, and customers to communicate and collaborate effectively. By boosting engagement, promoting teamwork, and streamlining operations, businesses can ensure their customers achieve success. This not only creates exceptional experiences for users but also empowers agents to reach their full potential while adopting cutting-edge work practices. Analyzing patterns and trends enables organizations to gain valuable insights that inform confident decision-making. Reducing dependence on IT is crucial to securing a reliable platform that supports ongoing success. Staying aligned with changing customer expectations necessitates providing a wide range of support across voice and digital channels, along with intelligent routing and proactive self-service options. To deliver outstanding customer experiences, it's essential to equip agents with effective tools that optimize efficiency and enhance results. Achieving complete visibility into operations allows for quick responses to refine customer interactions. Customizable reporting capabilities reduce the burden of managing your contact center, leading to smoother operations and better overall performance. This strategy not only improves operational efficiency but also significantly increases satisfaction levels for both customers and agents, fostering a more positive environment overall. By focusing on these aspects, organizations can truly elevate their service offerings and stand out in a competitive market.

Telephone discussions serve as the primary method for businesses to engage with their clients, surpassing all other communication avenues. This presents a wealth of unexploited insights. However, the process of analyzing every customer interaction is often prohibitively expensive, labor-intensive, and impractical, leading to only a fraction of calls being evaluated. These vocal exchanges provide an invaluable opportunity to truly understand customer sentiments and address their issues effectively. Our cutting-edge automated speech-to-text transcription technology can convert disorganized voice data into structured transcripts, which can seamlessly integrate with various analytics platforms. With Voci, you can elevate agent performance, enhance customer satisfaction, gain insights into competitive dynamics, and maintain regulatory compliance, ultimately refining your overall operational effectiveness. By leveraging this technology, companies can unlock the full potential of their customer interactions.

Our clients utilize our flexible and scalable solutions to discover innovative methods for minimizing call center costs, boosting revenue opportunities, and reducing compliance risks. By harnessing cutting-edge technologies like AI, Natural Language Processing, and Intelligence Tools, we convert raw, unstructured call data into structured, valuable datasets that enable thorough analysis. This capability empowers companies to make data-driven decisions based on every interaction across sales, service, or marketing channels. Our Voice Analytics software proficiently transcribes conversations from contact centers and organizes the resulting information into practical insights. Thanks to natural language processing (NLP), the recordings are automatically transcribed for user convenience. Moreover, our top-tier query solution enables users to effectively analyze, inspect, and categorize calls. We also ensure automatic identification and redaction of sensitive data, such as PCI and PII, from both audio and transcripts to uphold privacy and security. Our system employs 40 paralinguistic metrics, which encompass silence, overtalk, dynamism, and sentiment, to deliver in-depth insights. By leveraging machine learning, we can accurately identify and forecast complex behaviors, further enhancing our clients' strategic capabilities. In addition to voice data, we broaden our analytical reach to include chat, email, CRM, and support interactions, fostering a comprehensive understanding of customer engagement while continuously improving our tools for optimal results. This ongoing refinement ensures that our clients remain at the forefront of industry standards and can adapt swiftly to changing market dynamics.

Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions. ✨ Users of Klaus have experienced: - A remarkable 70% reduction in time spent on quality control - An increase in customer satisfaction (CSAT) exceeding 10% - A doubling in the speed of onboarding new agents ✨ Our fantastic features include: - Automation and scalability for quality assurance - The ability to rate and provide feedback on conversations - Customizable rating categories and scales - Swift onboarding processes for new support representatives - AI-driven identification of meaningful conversations - Automated goal assignments and tracking - Targeted coaching with accuracy - Filtering conversations by complexity, sentiment, CSAT, and more - Agent-specific filters for volume, sentiment, and CSAT With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.

Deploying a sophisticated, cloud-oriented contact center can significantly improve customer interactions while also lowering costs. These customized solutions are crafted to meet your individual business needs, enabling a seamless shift from traditional, capital-intensive contact center frameworks to a more flexible cloud or hybrid model that strengthens customer loyalty and increases profitability. By opting for only the necessary services, you can eliminate large upfront expenditures, making the transition more financially manageable. Moreover, the system's design permits quick scaling to respond to varying call volumes, ensuring that your operations remain efficient. With the ease of partnering with a single provider that has over thirty years of industry experience, management becomes streamlined and effective. This strategy not only enhances omnichannel communication but also optimizes outbound sales initiatives and supports remote agents through a cohesive, cloud-based system. It boasts a resilient, carrier-grade network and a fully redundant setup, complemented by user-friendly interfaces that accommodate touch-tone and multilingual speech recognition. Additionally, it seamlessly integrates with common databases, CRM tools, and 42 varieties of private branch exchange systems, providing a well-rounded solution for all your customer service demands. This extensive feature set empowers your business not only to meet but to surpass customer expectations with remarkable efficiency, ultimately positioning you for long-term success.

Say goodbye to tedious manual processes, irritating spreadsheets, and convoluted software systems. Embrace an advanced workforce management solution that streamlines your responsibilities, elevates your contact center, and delights your customers. Instead of struggling with a WFM tool that adds to your burden, opt for one that transforms planning into a fluid experience. Injixo provides an exceptionally intuitive and user-friendly WFM solution specifically designed for call centers. Its layout focuses on saving your time, alleviating stress, and lowering expenses, all while empowering you to accomplish more with fewer resources. Rather than waiting in line for help, benefit from outstanding customer support that truly meets your needs. Our committed support team, along with intelligent self-service options, guarantees you receive exceptional onboarding, training, and practical guidance for your daily operations with Injixo. By harnessing this potent platform, you can convert an inefficient workforce management strategy into an efficient, automated process, refining your WFM from start to finish. Embrace the evolution of workforce management and witness the remarkable impact it can bring to your daily workflow. This transition not only enhances efficiency but also promotes a more satisfying work environment for your team.

Discover the workforce management solution that boasts the highest levels of customer satisfaction. WFM is designed for simplicity, making it an effective tool that enhances both employee and customer interactions while supporting your business objectives. We've transformed the user experience to ensure that managing WFM is straightforward, even amid complexity. You can trust that your scheduling will align the right personnel with the appropriate time slots, ensuring that customer needs remain the primary focus. Our user-friendly interface has been refined to retain essential features while enhancing ease of use. This contemporary cloud-based platform is tailored to streamline routine tasks, recognizing the value of an intuitive design. Our cohesive interface encompasses all necessary functionalities, delivering an improved overall experience. Are you prepared to enjoy enhanced visualizations that empower managers to access all relevant information without the hassle of switching between screens? With our solution, you can expect a more organized and efficient workflow.

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Elevate the capabilities of your agents and quality assurance team through a cutting-edge intelligence system specifically designed for modern contact centers, which has earned the confidence of customer service leaders worldwide. This solution guarantees that your agents receive the thorough feedback and support they deserve, with coverage that can range from as low as 1% to an exhaustive 100%. Benefit from real-time conversation monitoring and immediate assistance, all while gaining deep insights into dialogue and enjoying extensive integrations throughout your organization. Your agents will have prompt access to the necessary information, allowing them to provide quick and precise responses. Leverage customizable scorecards that collaborate with AI analytics to assess, rate, and analyze agent performance through a comprehensive AI-driven quality assurance process. We address your most pressing challenges in a remote work setting, particularly as your workforce is spread across various locations. Monitoring conversations at scale can certainly be overwhelming, but our AI assesses the effectiveness of interactions for essential business situations. This innovative solution guarantees that agents can reply to inquiries almost instantaneously, delivering real-time answers sourced from your entire enterprise resource database, which ultimately revolutionizes the customer support landscape. By implementing such advanced tools, your agents will be empowered to thrive in their roles, leading to a seamless and satisfying experience for your customers while also fostering a culture of continuous improvement.

In today's digital environment, successfully connecting with customers requires the establishment of a seamless experience across all preferred interaction channels. Whether it's via phone, email, chat, or social media, maintaining consistent service has become a growing challenge. IFS Customer Engagement solutions enable businesses to deliver faster and smarter service, regardless of the channel in use. By merging an omni-channel contact center with a CRM into a single, customizable, AI-driven agent interface, support teams are better positioned to provide prompt help even for complex queries. By integrating diverse customer data from multiple systems and unifying all communication channels, agents can facilitate a fluid customer engagement process while boosting their productivity. Excelling in the competitive service arena is dependent on providing outstanding customer care. Consequently, what are the vital actions needed to revamp the contact center and introduce efficient self-service alternatives? Addressing these queries will shape the landscape of customer service excellence moving forward, highlighting the importance of innovation in meeting evolving consumer expectations.

For more than twenty years, Diabolocom has been revolutionizing the way businesses engage with their customers through its innovative cloud-native Contact Center as a Service (CCaaS) platform. Utilizing exclusive generative AI technology, Diabolocom offers sophisticated automation, enhanced accessibility, and insightful analytics designed to meet the evolving requirements of customer service and sales. The AI Assistant provided by Diabolocom enriches each customer interaction by delivering real-time transcription, evaluating satisfaction levels, and offering guidance on the most effective next steps to take. What sets Diabolocom apart is the seamless integration of native AI focused on customer experience alongside comprehensive telecom capabilities, resulting in a highly personalized telephony service. By streamlining repetitive tasks, organizations can shift their attention towards fostering customer loyalty and enhancing revenue generation. Our solution can be integrated either natively or through APIs with popular CRM platforms such as Salesforce, Oracle, and Microsoft Dynamics, guaranteeing thorough visibility across all customer interactions. Esteemed brands like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom to provide unique, AI-enhanced customer experiences. With a remarkable 97% reduction in post-call handling times and a 12% decrease in customer churn, our platform not only boosts operational efficiency but also empowers teams to remain adaptable in a fast-changing market landscape. This commitment to innovation is why Diabolocom continues to lead the industry in customer engagement solutions.

Elevate employee engagement and enhance productivity in your contact center without increasing expenses. Aspect Workforce, which was formerly referred to as Alvaria Workforce and Aspect Workforce Management, equips your business with vital tools designed to streamline operations, monitor and improve agent performance, and reduce employee turnover. Featuring cutting-edge workforce optimization capabilities, the WEM Suite integrates employee-centered improvements such as gamification, making it the most comprehensive workforce engagement solution currently available. By implementing Aspect Workforce, you can maximize the potential of your contact center technology, regardless of whether your team operates on-site, remotely, or from home. Choose specific resources from our WEM collection to promote superior customer interactions, enrich customer experiences, and foster a more engaged workforce, all while keeping operational costs in check. Seize this chance to significantly enhance the dynamics of your workplace and create a more motivated environment for your team. Investing in your workforce not only benefits employee satisfaction but also translates into better service for your customers.

Surpass your rivals with advanced AI-driven software designed for the future, enabling you to effectively engage and manage teams in various settings such as contact centers, branch offices, and back offices. With both humans and bots adeptly addressing intricate requests across diverse channels and locations, Workforce Engagement empowers you to: Achieve a harmonious balance between employee flexibility and optimal staffing levels, Evaluate and enhance the quality of interactions, Access in-depth insights into conversations across all engagement channels, Utilize real-time AI assistance to ensure the best possible outcomes. Verint Workforce Engagement stands out as a Customer Engagement Platform that leverages AI and automation, offering top-tier capabilities for managing and analyzing customer interactions while continuously driving improvements. This versatile platform is designed to accommodate all customer engagement scenarios, extending beyond just contact centers, and is constructed on an open architecture to foster integration. Ultimately, it positions organizations to stay ahead in an ever-evolving landscape.

Revolutionize team effectiveness by leveraging live prompts that offer optimal responses for each customer interaction. Within any team, some members consistently showcase higher productivity and efficiency levels than their peers. Cresta’s cutting-edge AI technology recognizes the distinctive tactics used by these top performers and delivers real-time coaching to spread these effective practices across the team. As a result, a subject matter expert is effectively available at every customer engagement. Cresta's powerful AI platform continually adapts and enhances its strategies across different channels and situations to improve team dynamics. This leads to significant improvements in compliance and overall team performance, thanks to immediate assistance and personalized coaching based on insights from your leading performers. By scrutinizing every conversation, Cresta evaluates agent performance and uncovers coaching opportunities, allowing managers to devote more time to developing talent instead of just reviewing transcripts. This groundbreaking strategy guarantees that every team member can access the collective expertise of their most successful colleagues, creating a collaborative environment for continuous improvement. Ultimately, this fosters a culture of excellence that permeates the entire team.