What is Ameyo by Exotel?

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Exotel
Date Founded:
2011
Company Location:
India
Company Website:
www.ameyo.com
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Ameyo by Exotel Categories and Features

Customer Service Software

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

More Ameyo by Exotel Categories