What is ID Cloud?
ID CLOUD is a top-tier cloud contact center solution designed to enhance your business communications and foster customer engagement across various channels such as voice, video, chat, email, social media, and messaging platforms. This comprehensive approach ensures that you can connect with your customers in the manner most convenient for them, ultimately improving overall satisfaction and loyalty.
Pricing
Price Overview:
Free Trial Available
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Company Facts
Company Name:
Teckinfo Solutions
Date Founded:
1995
Company Location:
India
Company Website:
www.teckinfo.com
Product Details
Deployment
SaaS
Windows
Mac
Linux
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Organization Types
Mid Size Business
Small Business
Enterprise
Government
Startup
Supported Languages
English
ID Cloud Categories and Features
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics