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What is NPSM Cloud?

NPSM acts as an all-encompassing digital transformation solution specifically designed for nonprofit organizations, utilizing the power of ServiceNow and augmented by Agentic AI. By integrating all essential applications into a unified suite, this platform eradicates the confusion associated with disjointed applications and siloed data, promoting smarter and more connected workflows. Featuring over ten specialized applications within its AI-compatible framework, NPSM supports nonprofits across a range of functions including fundraising, donor management, grants administration, volunteer coordination, financial management, impact assessment, case management, facility oversight, travel and expense tracking, as well as identity and access management. Its design aims to empower nonprofits to function more efficiently and effectively, ensuring that they can maintain their focus on their core mission through a robust, cohesive suite that mirrors their dedication. Moreover, the Multi-Purpose Case Management feature enhances case intake and service delivery by providing adaptable workflows tailored to various social initiatives and the specific needs of beneficiaries. At the same time, the Volunteer Management component streamlines the processes of recruiting, onboarding, scheduling, and retaining volunteers, using AI-enhanced tools to improve matching and engagement, which in turn fortifies the organization's ties to the community. In essence, NPSM not only simplifies operational processes but also significantly boosts the positive impact that nonprofits can achieve within their communities, making it an invaluable resource for organizations striving to create change. By leveraging such a comprehensive platform, nonprofits can navigate the challenges of their missions with greater agility and purpose.

What is Agentforce 360 for Nonprofits?

Agentforce 360 for Nonprofits is Salesforce’s industry-specific CRM solution designed to help nonprofit organizations scale their mission-driven work. It brings together fundraising, program delivery, marketing, volunteer management, and grantmaking within a single, connected platform. By centralizing stakeholder data, nonprofits gain a comprehensive 360-degree view of donors, clients, volunteers, and partners. AI-powered Agentforce tools automate manual processes and deliver actionable insights to improve efficiency. Nonprofit Cloud supports impact measurement and outcome tracking across programs. Teams can collaborate seamlessly with shared dashboards and unified reporting. Built-in marketing and engagement tools personalize outreach and strengthen community relationships. Volunteer and grant management capabilities simplify coordination and oversight. The platform enables data-driven decision-making while ensuring secure and compliant operations. Salesforce’s ecosystem of partners and community resources further extends nonprofit capabilities. Organizations can adapt quickly to changing needs while sustaining long-term growth. Agentforce 360 empowers nonprofits to amplify their impact through smarter operations and trusted AI innovation.

Media

Media

Integrations Supported

ServiceNow

Integrations Supported

Bonterra DonorDrive
CharityWeb
ClickFunnels
Collate
Deskpro
LearningCart
Momentum
Pendo Feedback
PhaseWare Tracker
Salesforce
Sendloop
Slemma
Snappii
Systems for Good
WizeHive Zengine

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$36 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

NPSM Cloud

Company Location

United States

Company Website

www.npsm.ai/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/nonprofit/

Categories and Features

Donation Management

Not specified

Nonprofit

Not specified

Categories and Features

Community

Group Management
Member Directory
Membership Management

Donation Management

Campaign Management
Donation Tracking
Donor Database

Grant Management

Grant Award Tracking

Nonprofit

Donor Management
Event Management
Fundraising Management
Member Database
Social Media Management

Volunteer Management

Event Management

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