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What is Nectar Desk?

Nectar Desk is a software-as-a-service (SaaS) platform designed to manage both incoming and outgoing calls effectively. In addition to call management, it features robust reporting and analytics capabilities. Our all-encompassing call center software can be deployed in just a few moments. Users have the flexibility to personalize their agents, purchase phone numbers, and access numerous additional functionalities. Nectar Desk encompasses essential call center operations while also providing sophisticated tools for enhanced performance. You can analyze comprehensive metrics on agent performance, which include call recordings, availability, response times, and live listening options, along with tailored reports and notifications. Furthermore, Nectar Desk enables the management of all omnichannel communications from a single interface. The software facilitates seamless integration of SMS, ticketing systems, and chat services. Now, you have the ability to observe the performance of all your agents, including remote representatives, in real-time. Additionally, this platform allows you to evaluate and assess interactions between your agents and potential clients, ensuring timely support when necessary, ultimately enhancing customer satisfaction.

What is CheckMyNumber?

CheckMyNumber provides assistance by: - Enabling the parsing, formatting, and validation of phone numbers from every country and region globally within Salesforce. - Identifying the category of a phone number based on its characteristics, with the capability to differentiate between Fixed-line, Mobile, Toll-free, Premium Rate, Shared Cost, VoIP, Personal Numbers, UAN, Pager, and Voicemail when possible. - Assessing the likelihood that two different numbers may actually refer to the same entity. - This tool streamlines communication processes by ensuring accurate phone number management across various platforms.

Media

Media

Integrations Supported

Salesforce
ActiveCampaign
Capsule
HighLevel
HubSpot CRM
Insightly
Ontraport
Pipedrive
Salesflare
ServiceTitan
Shopify
Vonigo
Zingtree

Integrations Supported

Salesforce
ActiveCampaign
Capsule
HighLevel
HubSpot CRM
Insightly
Ontraport
Pipedrive
Salesflare
ServiceTitan
Shopify
Vonigo
Zingtree

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per user per month
Free Trial Offered?
Free Version

Pricing Information

$1,499 company/year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nectar Desk

Date Founded

2015

Company Location

Canada

Company Website

www.nectardesk.com

Company Facts

Organization Name

Noltic

Date Founded

2017

Company Location

Ukraine

Company Website

noltic.com/checkmynumber

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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