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What is NewgenONE Robotic Process Automation (RPA)?

Optimize both straightforward and complex business operations by integrating human capabilities with robotic processes, which significantly reduces the burden of routine tasks for knowledge workers and boosts overall organizational productivity. Employ machine learning (ML) and artificial intelligence (AI) to deliver intelligent responses to customer inquiries, while maintaining a personal touch in interactions. Newgen's Robotic Process Automation (RPA) acts as an essential link in achieving holistic process automation. This empowers businesses to manage repetitive and mundane tasks either autonomously or as part of larger, intricate enterprise workflows. Furthermore, Process Insights enables continuous monitoring of the health and efficiency of complex processes by revealing hidden challenges and pinpointing tasks ripe for automation, in addition to forecasting future resource requirements based on historical data. By adopting such advanced technology, organizations stand to not only enhance efficiency but also cultivate a more agile and adaptive work environment that can better respond to changing demands. Ultimately, this strategic approach positions businesses to thrive in an increasingly competitive landscape.

What is NewgenONE Customer Communication Management (CCM)?

Customer Communication Management, commonly known as omnichannel customer engagement, refers to a wide-ranging set of information technology solutions that aid in overseeing every aspect of customer interactions. This method provides a cohesive platform that merges an organization's essential applications, enterprise systems, web components, portals, and customer relationship management tools, thus optimizing the delivery of communications across multiple channels such as email, print, SMS, WhatsApp, and various social media outlets. Additionally, CCM enables organizations to customize their communications based on specific customer profiles, preferences, and behaviors, ensuring outreach is conducted through the channels that customers prefer. By offering a suite of features that includes a modern design interface, secure distribution options, tracking capabilities, and intuitive templates, Newgen’s omnichannel customer engagement software empowers business leaders with the resources needed to enhance customer experiences and satisfaction levels significantly. This integrated approach not only boosts engagement but also cultivates deeper connections between businesses and their clientele, ultimately driving loyalty and long-term success. Enhancing customer relationships in this way is crucial in today’s competitive market landscape.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

India

Company Website

newgensoft.com/platform/low-code-process-automation/robotic-process-automation/

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

United States

Company Website

newgensoft.com/platform/customer-communication-management/

Categories and Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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