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What is Nexa?

Entrust your phone calls, text messages, online chats, emails, sales inquiries, and appointment scheduling to our dedicated virtual receptionists, available around the clock to cater to your customers at any time. Our answering service goes beyond just handling calls; our bilingual and highly trained virtual receptionists focus on boosting revenue while delivering an outstanding customer experience for businesses of all sizes. Whether you are a small business aiming to enhance your competitive edge or a large corporation seeking scalable staffing solutions, Nexa's virtual receptionists are equipped to assist you in both English and Spanish. Each time one of our professional receptionists picks up the phone, your customers will feel as if they are speaking to a member of your team, thanks to their thorough understanding of your industry. This expertise allows them to manage a higher volume of calls efficiently and accurately. Additionally, our receptionists are adept at qualifying incoming leads, proactively engaging potential clients, and handling every interaction with the utmost professionalism, ensuring your organization is always portrayed positively. By seamlessly integrating our services into your operations, you can significantly enhance customer interactions and boost overall efficiency. As a result, your business will not only save time and resources but also foster stronger relationships with your clientele.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Salesforce
Zoho CRM
Calendly
Clio
FieldEdge
Freshdesk
GoDaddy Email
Google Cloud Platform
HubSpot CRM
Keap
Pipedrive
PracticePanther Law Practice Software
QuickBooks Online
Realvolve
Rocket Matter
ServiceNow
ServiceTitan
Twilio

Integrations Supported

Salesforce
Zoho CRM
Calendly
Clio
FieldEdge
Freshdesk
GoDaddy Email
Google Cloud Platform
HubSpot CRM
Keap
Pipedrive
PracticePanther Law Practice Software
QuickBooks Online
Realvolve
Rocket Matter
ServiceNow
ServiceTitan
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$200 per month
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nexa

Company Location

United States

Company Website

nexa.com

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

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