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What is NextBee?

NextBee presents an engaging community platform crafted specifically for your customers, employees, and influencers. At the core of NextBee’s offering lies the ability to effortlessly build lively communities customized for various audience segments. Through its CX360 platform, NextBee delivers a comprehensive marketing toolkit that empowers your team significantly. This holistic approach to customer engagement encompasses features designed to boost retention, elevate customer lifetime value (CLV), attract new clients, solicit brand advocacy feedback, and streamline onboarding and training processes, all while nurturing stronger brand loyalty. From the moment you send out initial invitations to program participants to managing reward distributions, our solutions are specifically designed to lay the groundwork for success. Our collaborative approach guarantees that you fully leverage our intelligent controls and extensive promotional options, facilitating rapid implementation and fostering sustainable growth for your engagement efforts. Each incentive and interaction is meticulously crafted based on thorough result analysis, ensuring both effectiveness and pertinence. By emphasizing user engagement, we aim not only for immediate results but also for cultivating enduring relationships with your audience, ultimately contributing to the long-term health of your brand. Additionally, our platform's adaptability allows for continuous improvement based on feedback, ensuring that we remain aligned with your evolving business goals.

What is CFN Insight?

Clarivate Customer Experience (CX) Services, formerly known as CustomersFirst Now, is grounded in the belief that centering customers within a business framework is vital for achieving both operational excellence and financial prosperity. We support companies in making customer prioritization a pressing focus, highlighting that every interaction serves as an opportunity to either delight or disappoint a customer, making it essential to grasp what truly engages them. Organizations in both B2B and B2C markets that adopt our program often see notable increases in revenue, higher retention rates, and improved profit margins. By utilizing our proven, data-driven approach, we enable you to identify the root causes of customer attrition and pinpoint specific pain points, which empowers you to develop actionable strategies that yield significant enhancements in customer experience and financial outcomes. CFN Insight distinguishes itself as the leading provider of customer journey mapping software, delivering exceptional visualizations, comprehensive reporting tools, action scorecards, dashboards, and insights to deepen your understanding of customer interactions and stimulate business expansion. Emphasizing these elements allows organizations to cultivate a culture that is not only customer-centric but also consistently surpasses customer expectations. Ultimately, fostering such an environment can lead to long-term loyalty and advocacy from customers, which are invaluable assets for any business.

Media

Media

Integrations Supported

15Five
Absorb LMS
CompanyHub CRM
Employee Navigator
Freshsales
Gusto
HubSpot CRM
HubSpot Customer Platform
Kissflow
Less Annoying CRM
Nimble
SAP Litmos LMS
Salesflare
Salesforce
Travitor
Zendesk Sell
Zoho CRM
noCRM.io

Integrations Supported

15Five
Absorb LMS
CompanyHub CRM
Employee Navigator
Freshsales
Gusto
HubSpot CRM
HubSpot Customer Platform
Kissflow
Less Annoying CRM
Nimble
SAP Litmos LMS
Salesflare
Salesforce
Travitor
Zendesk Sell
Zoho CRM
noCRM.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NextBee

Date Founded

2007

Company Location

United States

Company Website

nextbee.com

Company Facts

Organization Name

Clarivate

Date Founded

2016

Company Location

United Kingdom

Company Website

clarivate.com/customer-experience-services/

Categories and Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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