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What is NiCE Active 365 Management Pack?

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

What is AppEnsure?

AppEnsure delivers Application Performance Management (APM) tailored for IT operations, allowing for proactive oversight of the user experience. By leveraging contextual intelligence, AppEnsure significantly shortens the resolution time for application outages or performance issues by correlating user experience with the performance of application delivery infrastructure. It provides a real-time, user-centric view of response times across all applications accessed by the end-user. Furthermore, it automatically maps the entire service delivery topology from start to finish. The platform also tracks the response time for each user across every application, meticulously analyzing each step in the process. Advanced diagnostics are conducted, and alerts are configured to notify users in case of unusual response times or other discrepancies. AppEnsure supports a wide range of applications, including critical business applications (vendor-provided OST), custom-built solutions, and composite applications, regardless of their deployment location—be it physical, virtual, public cloud, or hybrid environments. This comprehensive approach ensures that organizations can maintain optimal performance and swiftly address any issues that may arise.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

on request
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NiCE IT Management Solutions GmbH

Date Founded

1991

Company Location

Germany

Company Website

www.nice.de/

Company Facts

Organization Name

AppEnsure

Company Location

United States

Company Website

www.appensure.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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