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What is Nokia OSS?

Nokia’s cutting-edge OSS suite, when paired with its 5G Future X network architecture and digital value platforms, enables Communication Service Providers (CSPs) to adopt digital-first attributes and engage in more autonomous decision-making. This sophisticated OSS fosters a shift from fragmented operations to a cohesive and dynamic lifecycle management strategy that incorporates automated functionalities. Designed with a strong emphasis on automation, intelligence, and a closed-loop service lifecycle management system, it guarantees an exceptional OSS experience for users. Transitioning to this advanced OSS signifies a major shift, blending separate functions and enhancing operational integration with assurance, while moving from a network and service-centric focus to a model that prioritizes customer engagement and business outcomes, ultimately leading to zero-touch automation. By streamlining operations, the revamped OSS not only supports innovative digital services but also facilitates the creation of new value chains and partner ecosystems, establishing itself as a fundamental element for future progress in the telecommunications sector. This evolution will also enable CSPs to respond more swiftly to market changes and customer demands, thus reinforcing their competitive edge.

What is Comarch CRM for Telecoms?

Comarch CRM for Telecoms is an intuitive software solution specifically designed to empower customer service representatives in building distinctive and tailored relationships with their clients. This robust platform simplifies tasks for its users, ensuring that data is neatly organized for swift access. With this system, you can deliver customized products, enhance service quality, and swiftly address customer orders and inquiries. The ability to maintain a comprehensive, real-time, 360-degree view of customers allows for seamless interactions. Serving as a vital element of Comarch BSS, Comarch CRM streamlines essential processes in sales, marketing, and customer support. It is also pre-integrated with other Comarch BSS/OSS offerings, providing a cohesive experience. Featuring an easy-to-navigate graphical user interface, the system offers sophisticated tools that facilitate daily sales activities and back-office functions, adhering to the "one desk-full service" philosophy, ensuring that representatives can serve customers more effectively and efficiently. Additionally, this software not only improves operational efficiency but also enhances customer satisfaction by providing quick and tailored responses.

Media

Media

Integrations Supported

Alumio
Anterix
Edzcom
Elastiflow
Infovista Ativa
Sonar

Integrations Supported

Alumio
Anterix
Edzcom
Elastiflow
Infovista Ativa
Sonar

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nokia

Date Founded

1865

Company Location

Finland

Company Website

www.nokia.com/networks/operations-support-systems-oss/

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/bss-solutions/crm-for-telecoms/

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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