Top Comarch CRM for Telecoms Alternatives

Cerillion offers a comprehensive BSS/OSS suite designed for mobile, fixed, cable, and multi-service communication providers, seamlessly integrating the flexibility of specialized solutions with the operational efficiency of a fully integrated system to ensure unparalleled system agility. It is constructed on a common technology foundation that adheres to industry standards, such as TM Forum Open APIs, Open Digital Architecture, and 3GPP charging specifications, which allows it to accommodate various deployment models. This includes functioning as a complete end-to-end BSS/OSS solution that oversees the entire lifecycle of customers, products, services, and revenues, as well as enabling a mixed deployment where specific modules can be substituted with third-party applications. Additionally, organizations can utilize individual best-of-breed modules and point solutions tailored to their needs. Cerillion's architecture is cloud-neutral, facilitating deployment across public clouds, private clouds, and on-premises environments, and is further enhanced by an extensive suite of managed service options to provide additional support. This flexibility ensures that communication providers can adapt their operations to meet evolving market demands effectively.

BeOne System is an integrated BSS platform built specifically for telecom providers in North America, offering a comprehensive suite of tools to automate and optimize business operations. It unifies CRM, billing, invoicing, inventory tracking, partner management, and workflow automation into one platform, helping MVNOs, ISPs, and resellers scale efficiently. BeOne’s customizable modules and real-time dashboards allow providers to maintain full control of customer relationships and financial processes with ease. Whether it’s onboarding new customers or managing complex billing scenarios, BeOne ensures a seamless, secure, and efficient experience for telecom operators.

Comarch Smart BSS offers an all-encompassing solution for business support, integrating various functionalities into one cohesive system. Our robust telecommunications foundation enables us to deliver exceptional customer-focused services, guided by TM Forum recommendations and insights from our business partners. We enhance the operations of both telecom and non-telecom entities by offering adaptability in service definitions and process management. Supported by a team of seasoned technical and business experts, Smart BSS is equipped to customize a wide array of services to address your specific needs and challenges. Our unified platform caters to multiple roles within your organization, including sales representatives, customer service agents, accountants, and technical service managers, while also allowing for user-specific access permissions. This ensures that you can provide uninterrupted and efficient services to your customers. With a user-friendly self-service platform and an efficient ticket management system, we guarantee a superior level of service that enhances customer satisfaction and loyalty. In this way, Comarch Smart BSS not only boosts operational efficiency but also strengthens customer relationships through seamless interactions.

Telecommunications companies are evolving to meet the demands of the digital marketplace, often partnering to introduce innovative Internet of Things services, and in this context, telecom billing systems are crucial in supporting the development of new offerings that cater to genuine customer needs while ensuring effective monetization. This evolution necessitates a focused approach to telecom revenue management. The Comarch Convergent Billing System, an integral part of Comarch BSS, integrates seamlessly with modules like Comarch Product Catalog and Comarch BSS Mediation. Featuring a real-time, online charging system applicable to various service types, Comarch CBS also encourages the development of novel business models in collaboration with partners. Additionally, the flexibility and scalability of the Comarch Convergent Billing System (CCBS) make it an essential tool for service providers aiming to effectively monetize their offerings while adapting to the changing landscape of telecommunications. Ultimately, the ability to manage billing efficiently can be a significant competitive advantage in the telecom industry.

Ericsson's telecom charging and billing solutions are versatile, business-focused software systems used by over 300 operators around the world. These platforms currently serve more than one billion customers globally, effectively addressing the varied needs of operators, service providers, and end-users alike. They encompass all revenue channels, including B2C, B2B, and B2B2X, enabling companies to maximize and safeguard their revenue streams while taking advantage of new business prospects in traditional telecom, digital services, 5G, and the Internet of Things. In addition, users will enjoy a cohesive platform that streamlines the management of all services and users, regardless of payment method or access type. The robust data mediation capabilities improve customer experience by ensuring precise data collection from the network. Moreover, these solutions provide a cloud-based, tailored, and contextual customer experience across multiple digital interfaces, which greatly enhances user satisfaction and engagement. This comprehensive approach not only meets current demands but also positions organizations to thrive in an evolving market landscape.

The Optiva BSS Platform functions as an all-encompassing system for customer and revenue management, effectively enabling the monetization of innovative services while improving the overall customer journey. This platform allows operators and MVNOs to utilize real-time billing, charging, and fulfillment processes, which helps them distinguish themselves from their rivals and maximize their profit margins. It supports a spectrum of technologies from 2G to 5G on a single platform, equipping operators with essential tools to deliver a sophisticated and customized user experience economically. Unlike conventional billing solutions, the Optiva BSS Platform is a pre-integrated option that streamlines real-time storefront provisioning, monetization, and promotional initiatives across multiple services. Designed for the cloud, it can be deployed in both public and private environments, facilitating swift implementation and lowering the total cost of ownership. Additionally, this platform thoroughly meets the diverse monetization requirements of service providers, allowing them to respond effectively to the rapidly changing telecommunications landscape. With its groundbreaking capabilities, the Optiva BSS Platform stands out as an indispensable resource for any progressive operator determined to thrive in the digital marketplace and build lasting customer loyalty.

Csmart Digital BSS is a revolutionary, cloud-native platform designed to accelerate the BSS transformation of telecom service providers, enabling them to maximize the potential of 5G and beyond. With its modular approach, Csmart integrates three powerful suites—Innovate, Activate, and Operate—to streamline and automate essential functions such as customer acquisition, order fulfillment, and service management. The platform’s AI-driven tools enhance business agility, enabling telecom providers to deliver superior customer experiences, rapidly deploy new services, and optimize revenue generation. Csmart is built to be highly scalable, offering flexible deployment options including on-premise, public cloud, private cloud, and hybrid configurations. Its microservices architecture and support for TM Forum Open APIs provide seamless integration with existing systems, reducing customization needs and accelerating the time-to-market for new services. Key features like AI-powered order management, omnichannel sales CRM, and zero-touch automation help reduce CAPEX by 30%, streamline operations, and enhance operational efficiency by automating up to 40% of manual processes. The platform also boosts average revenue per user (ARPU) by 25% through intelligent upselling and advanced campaign management. With real-time analytics, AI-driven self-service, and integrated workflows, Csmart enables telecom providers to deliver exceptional customer care and rapidly adapt to market changes. It accelerates the launch of new services in under 100 days and ensures the telecom business is ready for the future of 5G and IoT monetization, driving innovation and growth.

A wide array of OSS/BSS applications is on offer, including Customer Care and Billing, a Self Care Portal, Asset Management, Service Desk, Network Management, and Application Performance Monitoring, along with Infrastructure Planning and Buildout. These services can be quickly defined, provisioned, monitored, and billed, enabling rapid revenue generation. The applications are crafted for seamless integration with both contemporary and legacy systems, providing flexibility and extensibility with the ability for rapid deployment. Businesses have the option to prioritize the rollout of essential applications first, with the freedom to expand their capabilities as required. Verax Customer Care & Billing (CCB) supports both pre-paid and post-paid billing for a variety of products and services, integrating four key business applications—Customer Care, Product Catalog, Self Care, and Billing—into a unified platform that reduces integration costs and time while improving time-to-market at a competitive price. Additionally, CCB is pre-integrated with Verax OSS applications such as NMS, Service Desk, and Provisioning, simplifying the integration between OSS and BSS while offering advanced "looking glass" capabilities for better operational oversight. This cohesive strategy not only enhances business operations but also cultivates a more agile approach to responding to evolving market demands, ultimately leading to improved customer satisfaction and loyalty.

OSS-as-a-Service is an innovative business model that delivers comprehensive Operational Support System functionalities through a collaborative agreement with Communication Service Providers (CSPs), typically spanning several years. By leveraging a well-integrated OSS suite that efficiently manages high-quality operational data, CSPs can significantly boost automation and agility in their operations, resulting in enhanced operational efficiencies, reduced operating costs, faster time-to-market, and a superior customer experience. Historically, CSPs have faced limited sourcing options, primarily choosing between purchasing a Commercial Off-The-Shelf (COTS) software solution with necessary support services or creating their own OSS solutions internally. The emergence of OSS-as-a-Service transforms this scenario, providing a more adaptable and efficient means to access vital OSS capabilities. This approach not only resolves existing operational issues but also strategically equips CSPs for ongoing growth and innovation in an ever-changing market landscape. As such, OSS-as-a-Service represents a significant shift in how CSPs can approach their operational challenges, paving the way for future advancements in technology and service delivery.

In today's digital environment, service providers face the challenge of offering personalized promotions instantly to individual customers while simultaneously handling extensive partnerships with enterprise clients. To succeed in this endeavor, they require increased agility in their processes, adaptable pricing and bundling options, as well as precise insights across various areas such as customer support, network administration, revenue management, and collaborative content efforts. CSG Encompass presents a thorough solution for real-time rating, billing, and charging, allowing organizations to reduce costs and improve consistency. This powerful platform enables businesses to swiftly launch new services, benefiting from a scalable architecture that adjusts to their evolving requirements. Moreover, operators have the flexibility to adopt any pricing strategy and accommodate multiple payment options, all while ensuring a unified customer perspective thanks to integrated customer management features. This all-encompassing strategy not only enhances operational efficiency but also equips companies to react swiftly to shifts in the marketplace, ultimately fostering a more responsive business model. Additionally, by leveraging advanced analytics, organizations can anticipate customer preferences and stay ahead of market trends.

Alepo's digital BSS platform encompasses a wide array of features such as convergent billing, digital CRM, partner management, and various additional modules. This comprehensive system facilitates swift implementation, effective monetization, and management of the latest communication services. The platform's customer relationship management tools enhance the customer experience while boosting retention rates. By automating workflows, it optimizes both support and sales processes. Additionally, Alepo offers a versatile, device-responsive self-care system that includes AI chatbot integrations, providing customers with round-the-clock assistance throughout the year. This functionality not only allows customers to engage through their preferred channels but also alleviates pressure on customer service representatives. Moreover, Alepo's centralized product catalog enables service providers to quickly introduce new products and services, adapting swiftly to the evolving demands of the market. Overall, this platform ensures that operators remain competitive in a fast-paced environment.

HERO is a fully customizable platform crafted to provide a top-tier connectivity solution, guaranteeing outstanding experiences for your clientele. You have the option to deploy a completely branded and personalized digital application that integrates smoothly with your existing systems. This versatile platform allows you to assist customers at every phase of their service experience, which includes onboarding, electronic Know Your Customer (eKYC) processes, payment handling, subscription oversight, and in-app eSIM activation. With the HERO mobile application, users can obtain a holistic perspective of their services, available at any time and from any location. Moreover, you can generate in-depth analytics on user profiles and service utilization across various digital platforms, networks, and external services. A fully branded web portal further enriches this experience by providing interactive self-service options and marketplace features for a seamless omnichannel interaction. The in-app eSIM activation streamlines the setup of mobile services for your customers, necessitating just a single tap. HERO includes eSIM provisioning, comprehensive customer analytics, detailed service monitoring, and all the vital resources required to effectively manage the entire customer lifecycle, ensuring that you can effortlessly address every customer requirement. By utilizing this all-in-one solution, your business is well-equipped to thrive in the challenging connectivity market, fostering lasting relationships with your users. Ultimately, HERO not only enhances customer satisfaction but also drives loyalty and retention in a competitive landscape.

ZIRA Group’s all-in-one BSS platform is designed to streamline operations for telecom providers by offering advanced modules for customer management, revenue processing, and order handling. Their AI-driven platform provides telecom companies with real-time predictive insights, automation of key processes, and flexible, low-code deployment options. ZIRA’s platform improves customer experiences, enhances business agility, and helps telecom companies scale efficiently while reducing costs. The platform also integrates seamlessly with existing telecom systems, empowering companies to accelerate growth while ensuring high service standards and operational effectiveness.

TierOne provides a platform that enables communication service providers to enhance their business through effective service assurance. Our distinct advantage lies in our capability to analyze network failures across various domains and assess their immediate effects on individual customers. We guarantee that every affected customer benefits from a real-time automated workflow tailored to their needs. Over the years, we have supported a multitude of organizations, including some of the largest and most varied B2B service providers globally. Explore our case studies to see how TierOne has transformed the operations of real-world businesses. Are you prepared to discover the advantages of partnering with TierOne? Reach out to us today or visit Tieroneoss.com to learn more about how we can assist you in optimizing your service delivery.

TimelyBill is a comprehensive telecom billing platform designed for service providers to launch products, generate invoices, manage payments, and create bundled offerings, while also enabling profit sharing with partners and fraud detection. Recognizing the unique requirements of different organizations, TimelyBill OSS/BSS was developed to provide exceptional flexibility and dependability. With TimelyBill, you have complete control over your billing processes, allowing you to customize fields, labels, validation rules, and permissions, as well as manage customer information in various languages. Additionally, it encompasses robust components specifically tailored to meet the demands of telecom and communications service providers, ensuring that all operational aspects are efficiently addressed. This adaptability positions TimelyBill as an essential tool in the competitive landscape of telecom services.

The JeraSoft Billing Platform is a flexible billing system tailored for mobile and business telecommunications, aimed at organizations such as telephony service providers, internet service providers, and competitive local exchange carriers. This platform enables users to optimize the billing processes across various services, resulting in improved efficiency and precision. Moreover, it automates essential functions like routing, rating, and mediation, while managing a substantial subscriber base with ease. By utilizing the features of the JeraSoft Billing Platform, companies can markedly enhance their operational processes and the quality of service they offer. Ultimately, this tool not only simplifies complex billing tasks but also empowers businesses to scale their operations more effectively.

Comarch's Service Fulfillment & Orchestration aims to streamline the telecom service fulfillment process, enhancing time-to-market and enabling efficient delivery of customer service across a hybrid network. Utilizing a model-driven, catalog-based approach, this product facilitates the orchestration of orders within telecom hybrid networks. The system adeptly integrates virtual network functions and network services with traditional network services and physical network functions, adhering to the TMF SID model. Within the framework of ETSI NFV ISG terminology, SFO can effectively execute end-to-end service orchestration as well as MANO orchestration, overseeing the initiation of VNFs. This solution can operate independently or function in a federated model, coordinating third-party domain orchestrators. Moreover, Comarch's Service Fulfillment & Orchestration can act as an orchestrator itself, managing the comprehensive orchestration of telecom services across various domains, ensuring a seamless and integrated approach to service management. As a result, the platform significantly enhances operational efficiency for telecommunications providers.

Over the last ten years, the telecommunications sector has undergone significant transformations. The rise of mobile gadgets, the popularity of over-the-top communication services such as video streaming, and a shift away from conventional voice services have all contributed to this disruption. As technologies like IoT and 5G gain traction, the intricacies of telecom billing are expected to grow even further. To stay competitive and adapt to the evolving landscape, Communications Service Providers (CSPs) must modernize their outdated billing frameworks, adopting convergent systems that deliver enhanced flexibility and cost efficiencies. One such solution is CostGuard, an intuitive convergent billing platform designed for seamless integration across various markets, customer segments, and service offerings. Furthermore, with CostGuard, companies can introduce new products, services, and pricing strategies at a pace that outmatches their rivals. Embracing this innovative approach can be pivotal for CSPs looking to thrive in a rapidly changing environment.

Optius Digital OSS provides a comprehensive array of pre-integrated modules that address Service Order, Service/Resource Activation, Provisioning, and Inventory Management across diverse network infrastructures such as fiber, copper, wireless, and hybrid setups. With its sophisticated order orchestration and intelligent assignment features, the platform ensures services are activated accurately on the first attempt, minimizing errors and enhancing reliability. Designed by a forward-thinking communications service provider equipped with vast operational knowledge, Optius emerges as a modern and effective solution in the industry. It offers a unified system that combines both software and services, simplifying key functions like data management, process optimization, reporting, configuration, integration, testing, training, and maintenance under one cohesive service umbrella. Moreover, Optius effortlessly connects with Customer Relationship Management (CRM), Billing, and Workforce Management (WFM) systems, making it a versatile choice for organizations. This all-encompassing solution not only supports the digital transformation of businesses but also provides adaptable options for integrating with current Back Office Support Systems (BSS) or leveraging partnered solutions. By opting for Optius, organizations can significantly boost their operational efficiency, enhance service delivery, and position themselves for future growth in an evolving marketplace. Overall, the flexibility and comprehensive nature of Optius make it an invaluable asset for any organization looking to optimize its operations.

Meet all your BSS and OCS needs with Telgoo 5, a robust cloud-based SaaS solution tailored for cable and internet service providers, mobile operators, mobile virtual network operators, enablers, and aggregators. This flexible platform offers an Omni Channel CRM, a billing solution, online charging features, and a payment processing engine, supporting numerous top brands across the telecommunications industry. Are you interested in learning more about how we can help your business thrive? The Telgoo 5 platform equips various stakeholders in the Mobile Virtual Network ecosystem, driving improvements in customer satisfaction and enabling revenue growth. So, how does our system function? Our billing and operations support system is designed to streamline your workflows by adapting to your unique requirements. Discover some of its standout features: advanced AI capabilities that anticipate your needs, seamless connectivity with major carriers, hosting on AWS to ensure reliability, and user-friendly APIs that efficiently address emerging demands. Moreover, our platform is built to expand alongside your business, ensuring that you stay ahead in this fast-paced and ever-changing industry landscape. With Telgoo 5, you can confidently navigate the complexities of telecommunications while focusing on your core business objectives.

In today's competitive landscape, organizations, whether they are well-established or emerging, must rapidly develop, learn from, and enhance their digital service offerings to cultivate brand loyalty and ensure a sustainable consumer base across B2C, B2B, and B2B2X environments. Achieving this transformation, however, is not an overnight process; it necessitates a careful equilibrium between swift market entry and optimizing revenue from current services. Ascendon is a cloud-based, software-as-a-service (SaaS) platform designed to support the launch of new digital services, enabling companies to participate effectively in the federated digital economy. Additionally, it paves the way for a smooth transition to a business model that significantly reduces operational expenses while fully digitizing both front and back-office functions, seamlessly integrating new and existing digital services into a unified customer relationship framework. Organizations have the flexibility to transition subscribers from legacy systems to Ascendon at a pace that suits their needs, ensuring they possess all the essential tools to underpin a robust digital services initiative without incurring the costs of new infrastructure. This strategic approach not only empowers businesses to innovate but also helps them sustain operational effectiveness and adapt to market demands over time.

The rise of hyper-connectivity and digital convergence is reshaping the landscape for both consumers and businesses that provide communication and digital services designed for contemporary living. Service providers are experiencing increasing pressure to hasten the introduction of new products while continuously innovating and cutting costs to stay competitive in this swiftly changing market. This challenge is widespread throughout the industry, but it presents a particularly daunting obstacle for smaller regional operators, who, despite enjoying a loyal customer base, grapple with limited resources and face escalating competition from larger Tier 1 companies. To succeed in this environment, these providers must emphasize the delivery of exceptional customer experiences, which encompass real-time balance management and notifications, multi-channel ordering capabilities, efficient customer service, and comprehensive self-service options available through both web and mobile platforms. Additionally, embracing cutting-edge technologies and aligning their strategies with customer expectations will be essential for their long-term sustainability and expansion in an increasingly digital landscape. Ultimately, meeting these evolving demands is vital for their survival and growth amid a highly competitive ecosystem.

HPE OSS Fulfillment is HPE's adaptation of the service operations factory (SOF) designed specifically for customer onboarding services. This all-encompassing solution covers the entire fulfillment process as delineated in the Business Process Framework (eTOM) established by the TM Forum, which includes aspects such as order management linked to product catalogs, the activation of service and network infrastructure, the maintenance of service and resource inventories, and the management of changes and configurations. These efficient fulfillment processes and tools play a crucial role in hastening the launch of new services in the market. Furthermore, it enhances customer satisfaction through self-service portals while ensuring high-quality service delivery. To further improve agility and reduce the complexity and expenses associated with the entire end-to-end fulfillment process, a significant revamping of operations support systems (OSS) is often required to integrate fragmented tools, processes, and teams. This transformation not only helps organizations streamline their operations but also proves essential for those striving to maintain a competitive edge in an ever-changing market landscape. Consequently, investing in such a holistic approach is vital for success in the digital age.

Wavelo, a division of Tucows, is a cutting-edge cloud-native OSS/BSS platform tailored for communication service providers aiming to simplify complex technology management and enhance service delivery worldwide. The platform offers a flexible and comprehensive suite of solutions that manage mobile and internet provisioning, billing, subscription lifecycle, and operational workflows. Designed to integrate seamlessly with existing infrastructure, Wavelo connects disparate business and operational systems to streamline processes and reduce operational silos. This integration enables operators to keep pace with rapid network evolution, such as 5G and fiber deployments, while maintaining consistent and superior customer experiences. Wavelo’s cloud-based architecture provides scalability, resilience, and security necessary for modern telecom environments. Operators benefit from accelerated service activation and billing accuracy, enabling faster revenue realization and improved customer satisfaction. The platform also supports digital transformation initiatives by providing tools for automation, analytics, and real-time monitoring. Wavelo’s global reach and trusted reliability make it a preferred choice for service providers seeking to modernize their OSS/BSS landscape. It offers agile solutions that reduce complexity and cost while increasing operational agility. Ultimately, Wavelo empowers communication providers to innovate rapidly and deliver exceptional connectivity experiences.

Transitioning to Industry Cloud can fundamentally enhance your connections with clients, partners, and employees. Enxoo delivers tailored digital transformation platforms that leverage extensive industry knowledge, technical expertise, and years of experience. This transition facilitates the automation of essential business processes, specifically catering to the telecommunications sector through pre-built solutions. Our industry-tailored offerings include specialized products and professional services designed to provide deep expertise. The Enxoo Communications platform, which integrates seamlessly with Salesforce, presents a unique, scalable solution that enables rapid deployment of productized features while ensuring high-level security. Furthermore, our agile project delivery approach fosters effective communication with clients, cultivating a collaborative team spirit. With our proficient teams by their side, customers can confidently navigate every phase of their digital transformation journey, ultimately driving growth and efficiency. Embracing this transformation not only enhances operational capabilities but also strengthens business relationships.

The swift progression of digitization is significantly transforming the current communication market landscape. As consumer preferences and behaviors evolve at a rapid pace, it is crucial for service providers to swiftly adjust to fulfill their customers' expectations. To succeed in the 5G revolution, these providers need to concentrate on developing digital ecosystems, predicting client requirements, and emphasizing a digital-first approach to customer experiences, which will be essential for nurturing innovation, venturing into new markets, and establishing themselves as industry frontrunners. Netcracker has the qualifications, culture, and resources essential for aiding service providers in adapting their operations to thrive within a digitally focused economy. Our innovative solutions, advanced technologies, and service offerings are crafted to support service providers in achieving their digital transformation goals while also meeting distinct business targets that stimulate growth and enhance profitability. Furthermore, Netcracker's Cloud Transformation Services provide a comprehensive collection of best practices and methodologies to guarantee that cloud transformation efforts are in line with broader business objectives, ultimately equipping service providers for sustained success. By utilizing these tools, service providers can navigate the intricate challenges of digital transformation with confidence, ensuring they remain competitive in a rapidly changing marketplace. The ability to adapt and innovate remains pivotal for service providers aiming to secure their future in this digital age.

CSG Singleview is a comprehensive solution for billing and revenue management designed specifically for communication service providers, allowing them to effectively leverage their evolving network assets and adopt new business strategies. The platform features a unified architecture that integrates policy management, rating, charging, and billing processes, which simplifies the management of various services and subscription models. Its intuitive interface and user-friendly offer creation tool enable staff to launch new products quickly without needing extensive technical knowledge, facilitating rapid entry into the market. Available in both cloud and on-premises configurations, Singleview is capable of supporting millions of subscribers while handling a high volume of transactions in real-time. Additionally, its flexibility allows communication service providers to monetize a wide range of services across different network types, including wireless, wireline, and IP networks, thus strengthening their market position. This powerful platform not only accommodates existing business models but also encourages continuous innovation and expansion of service offerings, ensuring that providers remain agile and competitive in a fast-evolving industry. By fostering an environment conducive to growth and adaptation, Singleview positions CSPs to thrive in the future.

CANVAS, provided by 6D Technologies, stands as a comprehensive Digital Business Support System (BSS) that is primed for 5G and crafted with a focus on customer experience, enabling Communication Service Providers (CSPs) to transform operational expenses into revenue while meeting customer demands promptly and maintaining a holistic view of the customer. This advanced Digital BSS platform enhances business models and encourages multiple revenue streams, setting the stage for future advancements in 5G, IoT, AI/ML, cloud computing, and big data analytics. What Makes Digital BSS Essential for Your Digital Transformation? - A cloud-native Digital BSS equipped with 5G functionality to optimize operational revenue generation - An open ecosystem that includes TM Forum ODA compliant open APIs - AI/ML-driven analytics that improve decision-making accuracy - Comprehensive CRM capabilities providing a singular customer perspective and personalized assistance - A unified platform aimed at fostering revenue expansion The CANVAS suite serves as a pioneering Digital BSS, enabling CSPs to offer AI-enhanced, scalable, and cloud-native customer interactions, thus facilitating the effective monetization of operations while backing innovative business frameworks essential for sustainable growth. This revolutionary solution not only meets the present market needs but also equips CSPs to excel in an increasingly dynamic digital environment, ensuring they remain competitive as technology continues to advance.

Engage, retain, and delight your mobile subscribers with BeQuick BSS/OSS designed specifically for their needs. Build stronger trust in your services while maintaining a focus on customer satisfaction as a top priority. Equip your customers with intuitive tools that allow them to manage their accounts autonomously. Take the initiative to reach out to them, enhancing sales opportunities and delivering vital account updates. Revamp your billing support system to meet your requirements efficiently, moving away from outdated technologies that hinder accurate billing processes. Achieve thorough transparency regarding the fees charged to your subscribers for the products and services they receive. Rely on the precision of your invoices and statements, as your BSS will empower you to provide outstanding customer service and foster enduring relationships. By emphasizing these crucial aspects, you can establish a fluid experience that not only promotes subscriber loyalty but also significantly improves overall satisfaction, ensuring that your business thrives in a competitive market. Ultimately, your commitment to these principles will pave the way for sustained growth and customer advocacy.

Billing can often be complex, requiring careful attention to detail and a dedication to outstanding service. iCommVergence presents a holistic solution that empowers you to handle billing for modern telecommunications services while preparing you for future challenges. The automated system optimizes the billing workflow, enabling you to issue invoices promptly and with improved efficiency, generally demanding fewer resources and less time compared to your existing methods. By adopting this integrated, state-of-the-art OSS/BSS platform, you can streamline a variety of operations: manage all billing functionalities through a single interface, leverage table-driven capabilities for greater customization, enhance customer service interactions, support a cohesive multi-service architecture, create a flexible rules-based engine, and oversee an array of functions including billing, customer support, rating, issue management, payment, and point-of-sale tasks. Additionally, this platform allows for seamless integration of web technologies with third-party applications, provides options for customizable bundling and discounting, and improves overall workflow efficiencies across your organization. Ultimately, this strategy not only simplifies your billing process but also equips your business to excel in the rapidly changing telecommunications industry, ensuring you remain competitive and responsive to market needs.