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Ratings and Reviews 0 Ratings
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What is Noojee?
You are looking for a state-of-the-art contact center solution that utilizes the latest call center software while still being easy to use. This system should be custom-fit to your organization's specific requirements and flexible enough to handle real-time changes in staffing levels, call volumes, and other important factors. Your goal is to find call center software that integrates smoothly and operates without complications, allowing your team to communicate and engage effortlessly. You need a solution that offers unmatched versatility, efficiency, and reliability. Whether you're managing a single inbound contact center or coordinating multiple outbound calling teams both domestically and internationally, optimizing the effectiveness of each agent in your workforce has never been easier. Our commitment has been to develop user-friendly, high-performance call center software that provides exceptional audio quality, enabling your team to reach remarkable outcomes. Ultimately, delivering a superior customer experience is vital for fostering business growth, and recognizing the components that contribute to such experiences is key to achieving success. With the appropriate tools at your disposal, you can enhance your customer interactions and build enduring relationships that will benefit your organization in the long run. In a competitive market, the ability to adapt and innovate in your customer service approach can set you apart from the rest.
What is Magellan Solutions?
For over 17 years, Magellan Solutions has positioned itself as the leading provider of customer service outsourcing, inbound call center solutions, and tailored BPO services for small and medium enterprises across the globe. We occupy a strong position in a flourishing market, dedicated to empowering SMEs to improve and grow their BPO and call center operations. Our commitment is to forge long-lasting partnerships that drive shared success. By carefully selecting and recruiting talent for your projects, we emphasize two essential elements: the requisite skills and the appropriate character to guarantee outstanding performance. Our drive for advancement inspires us to assist you not only in sustaining but also in effectively establishing Key Performance Indicators (KPIs) that correspond with your growth and scalability ambitions. To meet your campaign needs, we provide a variety of options, including dedicated employee pricing and shared services, ensuring that scaling your operations doesn’t necessitate significant investments. Additionally, you can preserve or even enhance your Customer Satisfaction Rating, which currently stands at an impressive average of 95.63% in the consumer goods sector. Our flexible pricing structures include options based on a price per call or packaged services tailored to your specific needs. Ultimately, collaborating with us empowers you to confidently pursue your path to success while allowing you to concentrate on what truly matters: the growth of your business. By choosing us, you gain a partner that understands your unique challenges and is committed to helping you overcome them.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Noojee Contact Solutions
Company Location
Australia
Company Website
noojee.com.au
Company Facts
Organization Name
Magellan Solutions
Company Location
United States
Company Website
www.magellan-solutions.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics