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SKU ScienceSKU Science offers a rapid and user-friendly approach to forecasting sales and monitoring performance effectively. You can establish your demand planning system in just two days! Developed by industry veterans, it caters specifically to operations managers, S&OP leaders, supply chain experts, and demand forecasting specialists. Featuring 644 statistical combinations, the platform provides highly precise and customized sales predictions at various levels. To enhance accuracy further, AI models can be tailored using your specific data. Key performance indicators are automatically calculated to emphasize the most vital elements, enabling you to concentrate on what truly impacts your supply chain and overall business success. The operational dashboards are updated with each cycle, facilitating effective activity tracking and informed decision-making. Combining sophisticated functionalities with user-friendliness, SKU Science is relied upon by clients in diverse industries such as manufacturing, food and beverage, healthcare, retail, and e-commerce, ensuring comprehensive support for their forecasting needs. The platform's intuitive design empowers users to navigate seamlessly, enhancing both productivity and strategic insight.
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Nova-3?
Deepgram's Nova-3 signifies a revolutionary step forward in speech-to-text technology, achieving new heights of accuracy and efficiency designed specifically for demanding, real-world scenarios. Its advanced ability for real-time multilingual transcription allows for seamless interactions that incorporate various languages, presenting a major advancement for industries such as global customer support and emergency services. Users benefit from the model's self-serve customization option, dubbed Keyterm Prompting, which enables them to swiftly adjust up to 100 key terms pertinent to their sector without needing to undergo extensive retraining of the entire model. This flexibility not only enhances the recognition of industry-specific language and terminology but also expands its usefulness across multiple sectors. Furthermore, Nova-3 exhibits impressive performance enhancements, featuring a 54.3% reduction in word error rate for streaming applications and a 47.4% decrease for batch processing when compared to rival models. Such remarkable progress establishes Nova-3 as an outstanding solution for organizations looking to improve their speech recognition capabilities across a diverse array of applications, helping them maintain a strong competitive edge in an ever-changing market. Consequently, businesses can look forward to heightened communication effectiveness and greater operational productivity, ultimately fostering growth and innovation.
What is Nova?
EXFO has launched the Nova adaptive service assurance platform, marking a groundbreaking advancement as the first automation solution dedicated to service assurance in the sector. This cutting-edge platform adeptly provides accurate information at critical junctures, enabling the detection, resolution, and even prevention of issues that may disrupt customer experiences due to network infrastructure and services. By utilizing adaptive automation, the Nova platform simplifies labor-intensive processes like monitoring, diagnosing, and decision-making, which often drain operational resources. Consequently, organizations can improve network performance and customer satisfaction while speeding up the introduction of new services and enhancing revenue opportunities. Furthermore, the platform ensures a smooth integration of EXFO solutions with existing monitoring, operational, and network management systems, customizing its approach to fit various scenarios. It perpetually collects and analyzes a combination of system, monitoring, and telemetry data for real-time oversight of the network, allowing for quick and informed responses to emerging challenges. This functionality not only refines operational workflows but also bolsters the network's overall resilience and adaptability, ultimately leading to a more robust service assurance environment.
Integrations Supported
Deepgram
API Availability
Has API
API Availability
Has API
Pricing Information
$4,000 per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Deepgram
Date Founded
2015
Company Location
United States
Company Website
deepgram.com/learn/introducing-nova-3-speech-to-text-api
Company Facts
Organization Name
EXFO
Date Founded
1985
Company Location
Canada
Company Website
www.exfo.com/en/products/service-assurance-platform/nova-core/
Categories and Features
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics