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Ratings and Reviews 0 Ratings
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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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JOpt.TourOptimizerWhen creating software solutions for Logistics Dispatch, you may encounter various challenges, including those related to staff dispatching for mobile services, sales representatives, or other workforce issues; managing truck shipment allocations for daily logistics and transportation needs, which involves scheduling and optimizing routes; addressing concerns in waste management and district planning; and tackling a variety of highly constrained problem sets. If your product lacks an automated optimization engine to address these complexities, JOpt can be an invaluable addition, providing you with the tools to reduce costs, save time, and optimize workforce efficiency, allowing you to focus on your primary business objectives. The JOpt.TourOptimizer is a versatile component designed to tackle Vehicle Routing Problems (VRP), Capacitated Vehicle Routing Problems (CVRP), and Time Windowed Vehicle Routing Problems (VRPTW), making it suitable for any route optimization tasks in logistics and related sectors. Available as either a Java library or a Docker container that incorporates the Spring Framework and Swagger, this solution is tailored to facilitate seamless integration into your existing software ecosystem.
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ConnecteamConnecteam is a comprehensive mobile application tailored for employees who work outside of traditional desk environments. It offers essential tools for overseeing and coordinating field staff, featuring options for communication, workflow management, scheduling, and time tracking. With just a few simple clicks, you can unify your mobile workforce. The desktop Launchpad enables seamless collaboration, operational management, skill development, and employee engagement monitoring. In no time, you can design a fully-branded mobile app for your organization, incorporating elements like safety checklists, orientation programs, product catalogs, and shift management features. Additionally, you have the flexibility to personalize the app's functionalities to meet your specific requirements. You can also analyze team interactions with company resources, allowing you to identify areas for improvement and enhance efficiency. Connecteam empowers both managers and employees to streamline their processes, enabling a greater focus on growth. The platform supports various integrations, including Google Calendar, Gusto, QuickBooks Payroll, Xero, and more, ensuring a seamless experience for users. Ultimately, this all-in-one solution is designed to enhance productivity and engagement among non-desk employees.
What is Nova-3?
Deepgram's Nova-3 signifies a revolutionary step forward in speech-to-text technology, achieving new heights of accuracy and efficiency designed specifically for demanding, real-world scenarios. Its advanced ability for real-time multilingual transcription allows for seamless interactions that incorporate various languages, presenting a major advancement for industries such as global customer support and emergency services. Users benefit from the model's self-serve customization option, dubbed Keyterm Prompting, which enables them to swiftly adjust up to 100 key terms pertinent to their sector without needing to undergo extensive retraining of the entire model. This flexibility not only enhances the recognition of industry-specific language and terminology but also expands its usefulness across multiple sectors. Furthermore, Nova-3 exhibits impressive performance enhancements, featuring a 54.3% reduction in word error rate for streaming applications and a 47.4% decrease for batch processing when compared to rival models. Such remarkable progress establishes Nova-3 as an outstanding solution for organizations looking to improve their speech recognition capabilities across a diverse array of applications, helping them maintain a strong competitive edge in an ever-changing market. Consequently, businesses can look forward to heightened communication effectiveness and greater operational productivity, ultimately fostering growth and innovation.
What is Microsoft Foundry Agent Service?
Microsoft Foundry Agent Service enables organizations to create, manage, and scale AI agents that automate complex, distributed processes with enterprise-grade reliability. Developers can design multi-agent systems using custom code or open frameworks like the Microsoft Agent Framework and LangGraph, then deploy them with built-in hosting and orchestration. The platform integrates natively with Azure Logic Apps, providing access to more than 1,400 connectors for building end-to-end automation across business systems. Agents can securely interact with APIs, tools, and proprietary data via Model Context Protocol, giving them the context needed to produce accurate, grounded results. With built-in memory and organizational context, agents can maintain continuity across interactions and deliver more personalized assistance. Foundry Agent Service includes comprehensive governance features—such as Entra Agent ID, audit logs, observability dashboards, and safety guardrails—that give enterprises complete oversight. Developers can monitor cost, performance, and quality in real time, ensuring scalable, predictable deployments. One-click publishing to Microsoft Teams and Microsoft 365 Copilot makes it easy for employees to use agents where they already work. Backed by Azure’s security, global infrastructure, and more than 100 compliance certifications, the platform supports mission-critical use cases across regulated industries. Overall, Foundry Agent Service transforms AI from isolated experiments into fully governed, production-grade automation across the enterprise.
Integrations Supported
Aurascape
Azure Functions
Bing
Codestral
Cohere
GPT-4o
Llama
Llama 2
Llama 3.3
Mathstral
Integrations Supported
Aurascape
Azure Functions
Bing
Codestral
Cohere
GPT-4o
Llama
Llama 2
Llama 3.3
Mathstral
API Availability
Has API
API Availability
Has API
Pricing Information
$4,000 per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Deepgram
Date Founded
2015
Company Location
United States
Company Website
deepgram.com/learn/introducing-nova-3-speech-to-text-api
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
azure.microsoft.com/en-us/products/ai-foundry/agent-service/
