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What is NovaceneAI?

NovaceneAI offers an advanced platform that harnesses the power of artificial intelligence to transform unstructured text data into valuable insights at scale. It grants data engineers and scientists significant control through a flexible RESTful API and a comprehensive interface, while also providing a smooth web-based experience for business analysts. The platform features analysis tools focused on specific themes, allowing users to track sentiment tied to particular topics and identify areas for improvement from qualitative feedback, assessing sentiment within context. By reducing the manual effort needed to organize unstructured data, it enables analysts to focus more on discovering key insights. With the confidence of leading organizations like KPMG, ArgylePR, Advanced Symbolics, ListedTech, Laval University, and Toronto Metropolitan University, NovaceneAI boosts operational efficiency and promotes consistent, systematic results. This cutting-edge solution not only simplifies data processing but also enhances the decision-making abilities of businesses and educational institutions, ultimately driving better outcomes across various sectors. As more organizations adopt such transformative technology, the potential for increased innovation and growth expands significantly.

What is Dimension Labs?

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

Media

Media

Integrations Supported

8x8
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Genesys Cloud CX
Intercom
Kik
Kore.ai
Medallia
OpenAI
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
X (Twitter)
Zendesk

Integrations Supported

8x8
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Genesys Cloud CX
Intercom
Kik
Kore.ai
Medallia
OpenAI
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NovaceneAI

Date Founded

2020

Company Location

Canada

Company Website

novacene.ai/

Company Facts

Organization Name

Dimension Labs

Company Location

United States

Company Website

www.dimensionlabs.io

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