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Ratings and Reviews 0 Ratings
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NovelVox’s Agent Accelerator provides agents with a detailed view of customer information, which empowers them to offer a tailored and effective service experience. This cutting-edge tool greatly reduces Average Handling Time (AHT) and waiting periods, improves First Call Resolution (FCR), and enhances customer satisfaction ratings. The all-in-one desktop interface allows agents to manage multiple applications seamlessly, promoting smooth interactions with clients. By showcasing vital caller details such as name, address, contact details, previous communications, and ticket updates, agents can connect more personally with customers, eliminating the need for clients to repeat their inquiries. With quick access to all pertinent information, agents can tackle issues more efficiently and work together with team members for immediate assistance during calls. This collaborative approach not only streamlines the resolution process but also enriches the experience for both agents and customers, fostering stronger relationships and loyalty. In this way, the Agent Accelerator stands out as an essential tool for enhancing customer service effectiveness.
What is Contacts+?
Effective Approaches to Organizing Your Contacts. Our intuitive contact management platform is designed for individuals, teams, and small enterprises alike. By integrating various accounts or sources, we enable you to create a unified address book that suits your specific requirements. Experience real-time updates on contact information that sync effortlessly across multiple devices and platforms. Additionally, our system notifies you whenever any contact information is potentially outdated. With automated scanning, we ensure that you have the most accurate details at your fingertips. We also detect duplicate entries and simplify updates, making the process of managing contacts stress-free. You can quickly merge duplicates to form a cohesive address book that spans across various accounts and devices. By focusing on a single piece of data—be it an email address, social media account, or phone number—we enrich it to craft a detailed profile. Our enhanced contextual data guarantees that you connect with the right people every time. Moreover, we provide a handy solution for digitizing business cards, ensuring that each entry undergoes double verification before being added to your address book. You can easily scan and save business cards on the go using our mobile application, or choose bulk uploads through our web platform, keeping your contacts organized and readily available. This combination of features enhances our service, making it an essential resource for anyone aiming to optimize their contact management. Additionally, our commitment to user satisfaction ensures that you will find the perfect balance between functionality and ease of use.
Integrations Supported
Salesforce
BMC Helix Chatbot
Calabrio Call Recording
Freshdesk
Google Hangouts
HubSpot Operations Hub
ImmiCompliance
Mailchimp
Microsoft Entra ID
Microsoft Excel
Integrations Supported
Salesforce
BMC Helix Chatbot
Calabrio Call Recording
Freshdesk
Google Hangouts
HubSpot Operations Hub
ImmiCompliance
Mailchimp
Microsoft Entra ID
Microsoft Excel
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$8.33 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NovelVox
Date Founded
2008
Company Location
United States
Company Website
www.novelvox.com/unified-agent-desktops/
Company Facts
Organization Name
Gentoo Labs
Date Founded
2012
Company Website
www.contactsplus.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Categories and Features
Business Card
Contact Management
Data Extraction
Design Templates
Image Editor
Print Management
Step-by-Step Wizard
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration