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Ratings and Reviews 0 Ratings
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What is NovelVox Agent Accelerator?
NovelVox’s Agent Accelerator provides agents with a detailed view of customer information, which empowers them to offer a tailored and effective service experience. This cutting-edge tool greatly reduces Average Handling Time (AHT) and waiting periods, improves First Call Resolution (FCR), and enhances customer satisfaction ratings. The all-in-one desktop interface allows agents to manage multiple applications seamlessly, promoting smooth interactions with clients. By showcasing vital caller details such as name, address, contact details, previous communications, and ticket updates, agents can connect more personally with customers, eliminating the need for clients to repeat their inquiries. With quick access to all pertinent information, agents can tackle issues more efficiently and work together with team members for immediate assistance during calls. This collaborative approach not only streamlines the resolution process but also enriches the experience for both agents and customers, fostering stronger relationships and loyalty. In this way, the Agent Accelerator stands out as an essential tool for enhancing customer service effectiveness.
What is KSS Call Manager?
At the heart of KSS Call Manager lies an advanced call processor that diligently records the specifics of each call. This wealth of data can be converted into a variety of reports and visual metrics on screens, which significantly boosts organizational efficiency. Moreover, engaging wallboards can display call statistics alongside relevant business information. Users have the capability to control automatic dialing and call answering through their computer interface, providing immediate access to caller details even before the conversation starts. With a mere click, navigating through applications, call information, and business insights becomes highly efficient. While the option to record calls is vital, an effective system for searching and replaying those recordings holds equal importance. The KSS call playback feature enables users to locate calls easily by date and time, extension, or the caller's number, facilitating smooth retrieval. Additionally, the Notes feature allows users to append annotations and keywords right after a call, making future searches much simpler. In today’s dynamic business landscape, call recording is an essential resource for any organization aiming for heightened efficiency and accountability. Ultimately, KSS Call Manager provides a holistic range of tools designed to empower businesses in refining their communication strategies and improving overall performance. By leveraging such functionalities, organizations can ensure that their communication processes are not only effective but also adaptable to evolving demands.
Integrations Supported
BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Integrations Supported
BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NovelVox
Date Founded
2008
Company Location
United States
Company Website
www.novelvox.com/unified-agent-desktops/
Company Facts
Organization Name
Kelmar Software Solutions
Company Location
United Kingdom
Company Website
www.kelmar-software.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics