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What is Novocall?

Transform your incoming leads into fruitful sales discussions, optimize your outbound cold calling strategies, monitor call effectiveness, and much more with Novocall, the premier phone system tailored for lead generation and performance analytics. Novocall allows for seamless integration of its click-to-call functionality as a widget on your website, within contact forms, or directly linked to Facebook lead forms. Specifically crafted for small businesses, our phone system facilitates immediate outreach to a wider audience, promoting instant connections with prospective clients. Our software intelligently directs calls to the right team members or departments through customized lead routing rules. Inbound calls can be promptly allocated to your sales representatives based on factors such as spoken language, geographic area, and business function, ensuring a more fluid experience without cumbersome call transfers. Moreover, our automated phone system empowers small businesses to easily upload entire contact databases for hassle-free dialing. The Call Tracking feature offered by Novocall further optimizes your approach by identifying the origins of your incoming calls, which allows you to fine-tune your marketing strategies effectively. By leveraging these advanced tools, you can significantly boost both operational efficiency and customer satisfaction, ultimately propelling growth for your business to new heights while establishing a solid foundation for future success.

What is My Call Cloud?

My Call Cloud provides a powerful, reliable, and easy-to-use hosted cloud Contact Center Solutions platform. This service enables clients to effectively handle Inbound, Outbound, and Blended calls, whether their agents are located in-house or working remotely. Our partnerships with Call Center Software providers grant access to innovative features such as SMS communication, IVR message blasting with Text-to-Speech capabilities, Facebook messaging, and unique offerings like No-Dial, which allows voicemail delivery to mobile devices without ringing. Furthermore, My Call Cloud's automated dialing technologies are designed to elevate your expectations for contact center software. By optimizing lead management, businesses can streamline their call ratios, achieve sales and marketing objectives, and engage with customers instantly. Additionally, our system incorporates multiple internal do-not-call lists, ensuring adherence to the Telephone Consumer Protection Act. Ultimately, My Call Cloud's advanced cloud call center software stands out as a premier choice for businesses seeking effective communication solutions. In a constantly evolving digital landscape, our commitment to innovation ensures that clients remain ahead of the competition.

Media

Media

Integrations Supported

ClearoutPhone
Contact Center Compliance
Easyflow
Formsite
HubSpot CRM
HubSpot Customer Platform
KonnectzIT
Microsoft Dynamics 365
NetSuite
Pabbly Connect
Salesforce
ServiceNow
Stackreaction
Sugar Sell
Twilio
Vtiger CRM
Vtiger Help Desk
Wincollect
Zendesk
Zoiper

Integrations Supported

ClearoutPhone
Contact Center Compliance
Easyflow
Formsite
HubSpot CRM
HubSpot Customer Platform
KonnectzIT
Microsoft Dynamics 365
NetSuite
Pabbly Connect
Salesforce
ServiceNow
Stackreaction
Sugar Sell
Twilio
Vtiger CRM
Vtiger Help Desk
Wincollect
Zendesk
Zoiper

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Pricing Information

$65.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Novocall

Date Founded

2017

Company Location

Singapore

Company Website

www.novocall.co

Company Facts

Organization Name

My Call Cloud

Date Founded

2011

Company Location

United States

Company Website

mycallcloud.com

Categories and Features

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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