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What is Novu?

Novu is an open-source notification and communication infrastructure platform designed to connect applications, products, and AI agents to the channels where users already work. It provides one unified layer for sending notifications through in-app inboxes, email, SMS, push, chat, Slack, Microsoft Teams, Telegram, Discord, and custom channels. The platform helps developers avoid building notification systems from scratch by offering ready-made components, APIs, workflow orchestration, content tools, and integrations. Its embeddable inbox component allows teams to add an in-app notification center with only a few lines of code. Novu also includes user preference controls so users can decide how and where they receive messages. Real-time delivery, snoozing, digesting, and workflow orchestration help teams control timing, frequency, and channel routing across complex communication flows. The block-based email editor allows teams to create dynamic emails without relying on old HTML table workflows. Novu’s framework supports code-based workflows, runtime control, schema validation, React Email, and local data access when teams need more engineering flexibility. Novu Connect adds an agent communication layer that lets AI agents reach users through Slack, email, Discord, and other channels from a single conversation. This makes Novu useful for agent workflows such as approvals, support, alerts, product updates, and operational messages. With open-source foundations, developer-friendly tools, omnichannel delivery, and agent-user communication infrastructure, Novu helps product teams build scalable messaging systems for both humans and AI agents.

What is Hailbell?

Hailbell is an all-encompassing platform designed for customer support chat and push notifications, specifically created for teams working on applications for iOS, Android, and web formats. Developers can seamlessly incorporate native SDKs or a web widget, allowing users to start conversations right within the app and receive immediate notifications in response to support inquiries. Support agents can handle requests via the Hailbell dashboard or connect with popular messaging services such as Discord and Telegram, while the AI capabilities utilize existing support materials and product information to provide quick answers. Additionally, conversation records can gather important customer data, such as subscription details, purchase histories, device types, and geographical information. Teams can initiate cross-platform push notification campaigns, carefully target user segments, time messages according to local time zones, and set quiet hours along with daily messaging limits. Enhanced chat features include promotional offer cards that guide users to app paywalls and encourage feedback after the resolution of support requests. Moreover, Hailbell provides MCP access for streamlining automation tasks. Designed specifically for application development teams, this platform ensures effective in-app support and communication across mobile and web settings. This comprehensive approach not only creates a smooth user experience but also upholds exceptional standards of customer service, fostering greater user satisfaction and engagement.

Media

Media

No images available

Integrations Supported

Discord
Model Context Protocol (MCP)
Amazon Web Services (AWS)
Claude
Claude Duet
Claude Managed Agents
Claude for Legal
Mailchimp Transactional Email (Mandrill)
Mailgun
Mailjet
Microsoft Teams
Plivo
Postmark
SendGrid
Slack
Twilio

Integrations Supported

Discord
Model Context Protocol (MCP)
RevenueCat
Superwall
Telegram

API Availability

Has API

API Availability

Has API

Pricing Information

$30/month
Free Version

Pricing Information

$29/month
The Pro plan starts at $29/month and includes 10,000 monthly active users. Additional usage costs $5 per 10,000 monthly active users. Every plan includes unlimited apps and seats. A 14-day free trial requires no credit card.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Novu

Date Founded

2021

Company Location

Israel

Company Website

novu.co

Company Facts

Organization Name

Hailbell

Company Location

India

Company Website

hailbell.com

Categories and Features

Agentic AI

Not specified

Push Notifications

Not specified

Categories and Features

Live Chat

Not specified

Push Notifications

Not specified

Popular Alternatives

Popular Alternatives

No Alternatives
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