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What is ChikPea O2B?

O2B emerges as a trailblazing subscription management and billing platform that is entirely built on Force.com. It possesses the extraordinary capability to transform your ideas into a lucrative reality, making it unmatched by any other solution in the market. When you are in the process of choosing your Subscriber Relationship Management (SRM) solution, it is crucial to aim for changes that will boost operational efficiencies and utilize innovative features that were not accessible before. Regardless of whether your offerings include Software as a Service (SaaS), Platform as a Service (PaaS), Hardware as a Service (HaaS), or conventional utility services, the intricacies of the sales process, monetization methods, and customer relationship management can vary greatly compared to those related to one-time sale products. ChikPea, which initially started in the telecommunications industry, has broadened its scope to serve multiple markets, with a focus on aspects like quoting, order management, service delivery, subscription billing, payments, collections, and change management. Dive into the realm of Subscriber Relationship Management today, and bear in mind that as a software development entity, we exclusively provide the necessary tools for your needs, refraining from participating in billing services or telecom project management on your behalf. By prioritizing innovation and efficiency, our objective is to empower enterprises to optimize their operations and elevate customer satisfaction significantly, creating lasting relationships in the process. With our support, businesses can fully realize their potential in the evolving landscape of subscription-based services.

What is CapInfo?

The CapInfo Omnichannel platform significantly improves customer interaction by offering tools for loyalty program management, sales promotions, and gift card handling. As a unique and flexible solution, it enables retailers to provide a seamless shopping experience that spans both online and offline environments. By utilizing our promotions engine, businesses can create highly targeted marketing initiatives. With a variety of targeting options and sophisticated algorithms available, your Marketing Team can unleash their creativity and explore innovative approaches without constraints. Tap into the abundant customer data integrated within our platform to create customized offers that truly appeal to your audience, thereby enhancing your overall repeat purchase rates across your entire network. Adopt the Unified Commerce strategy by integrating and managing all sales promotions from different channels within one comprehensive solution. Moreover, the platform's ability to integrate seamlessly with third-party applications allows for a richer customer experience and enhanced functionality. This solution not only simplifies the management of promotions but also strengthens the bond between retailers and their customers, paving the way for long-term loyalty and satisfaction. In a rapidly evolving market, having such a robust system in place is essential for staying competitive and meeting customer demands effectively.

Media

Media

Integrations Supported

Flipdish
Salesforce
Urbantz

Integrations Supported

Flipdish
Salesforce
Urbantz

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ChikPea

Date Founded

2006

Company Location

United States

Company Website

chikpea.com/o2b/

Company Facts

Organization Name

CAPINFO Retail Software

Date Founded

2000

Company Location

France

Company Website

www.e-capinfo.com

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Recurring Billing

Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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