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Ratings and Reviews 0 Ratings
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What is OMniLeads?
OMniLeads is a standalone software solution specifically crafted for Contact Centers, rooted in the principles of Free Software GPL V3, aimed at improving the management, performance, and oversight of these centers. Its extensive features allow for the execution of all Call Center operations through web-based interfaces, ensuring that agents and supervisors can access the tools they need within a single application, made possible by the integration of WebRTC standards. The system possesses the ability to detect answering machines and respond according to set protocols, which may include leaving a pre-recorded message, attempting a later reconnection, or even skipping the contact altogether, all geared towards maximizing efficiency and minimizing wasted time. OML supports various user roles, including administrator, supervisor, client, and agent, each with tailored access levels and information designed to meet their specific needs. Moreover, users can be adjusted to fit the requirements of individual projects, offering management flexibility. OML's deployment can be either in an All In One (AIO) setup or configured to spread the workload across separate servers, which are dedicated to applications, databases, and communications, leading to improved scalability and performance. With its adaptability and effectiveness, OML proves to be an essential tool for any Contact Center seeking to enhance its operations and deliver better service. Ultimately, the implementation of OML can lead to increased productivity and a more streamlined workflow within the Contact Center environment.
What is Noda Contact Center?
Noda Contact Center provides a robust IP solution designed to cater to a diverse array of businesses, including prominent clients like Jaguar Land Rover, Inter RAO, and MTS. The platform boasts an array of functionalities such as inbound ACD, outbound features, quality management, IVR, reporting, and agent scripting, establishing it as a flexible option for enhancing customer interactions. With the capability to handle a considerable volume of incoming calls, Noda Contact Center also achieves an impressive fault tolerance rate of 99.99%, making it a dependable choice for organizations seeking effective communication tools. Furthermore, its intuitive interface facilitates smooth integration into established workflows, ensuring that businesses can operate efficiently without disruption. Companies looking to enhance their customer service capabilities will find that Noda Contact Center meets their needs exceptionally well.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$19
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Freetech Solutions
Date Founded
2010
Company Location
Argentina
Company Website
www.omnileads.net
Company Facts
Organization Name
Noda Interaction Platforms
Date Founded
2001
Company Location
Russian Federation
Company Website
nodacontact.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration