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What is ORMIT™ Cortex?

ORMIT™, Cortex, provides a streamlined solution for migrating from Oracle Database to PostgreSQL with automation that accelerates the process by 50% to 91% compared to manual upgrades. By consolidating duplicate objects and removing those that are unnecessary, it enhances the overall efficiency of the application. The Center of Excellence at RENAPS is equipped with experts in both Oracle and PostgreSQL who will guide you throughout the entire migration journey, from the initial setup phase to the final implementation. Since the technology is entirely open-source, users benefit from the absence of licensing costs, support fees, and the risk of vendor lock-in, ensuring a more flexible and cost-effective migration experience. This comprehensive support not only simplifies the transition but also empowers organizations to make the most of their data management strategies.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

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Integrations Supported

XTEL AI
Oracle Database
PostgreSQL
Triple Point S&OP

Integrations Supported

XTEL AI
Oracle Database
PostgreSQL
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RENAPS

Date Founded

2001

Company Location

Canada

Company Website

renaps.com/en/products/Oracle-to-postgreSQL

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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