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What is OTO?

With OTO, call centers can achieve unparalleled transparency into customer conversations within a swift timeframe of just 20 hours, thus improving their NPS scoring through insightful in-call intonation analytics. By accurately assessing the engagement levels of call agents, businesses are empowered to proactively refine their workforce management strategies while enhancing the quality assurance process for calls. The language-agnostic nature of OTO ensures a wide range of output parameters, and its API allows companies to initiate the analysis of all in-call conversations almost immediately. Seize the opportunity to explore our free trial and begin extracting valuable insights from your call data right away! Understanding that voice serves as a vital link between businesses and their customers, we strive to enable organizations to effectively interpret and leverage their voice data on a large scale. Whether you are developing a mobile application or constructing data analytics dashboards, our efficient DeepToneTM engine provides access to powerful voice models across any device, enhancing your audio analysis with detailed acoustic labels compatible with virtually all audio formats. By utilizing these state-of-the-art tools, you can discover fresh avenues for customer engagement and significantly boost operational efficiency, ultimately driving better business outcomes.

What is Dragon Law Enforcement?

Eliminate the frustration of deciphering handwritten notes or struggling to recall details from earlier in the day. Officers can easily articulate detailed and accurate incident reports, completing the process three times faster than traditional typing, with recognition precision soaring to 99%—all thanks to Zall by voice. Powered by an advanced speech engine built on Nuance Deep Learning technology, Dragon delivers outstanding recognition accuracy during dictation, accommodating a variety of accents and adapting to bustling office or mobile settings, making it ideal for diverse workgroups and scenarios. This rapid and accurate dictation can be utilized to enter information into RMS and CAD systems, as well as other software applications. Officers or support staff can effortlessly speak where they would normally type, managing form fields using their voice, which significantly boosts productivity. This innovative solution not only simplifies the reporting workflow but also contributes to an overall enhancement of efficiency across various tasks. Moreover, by embracing this technology, teams can focus more on their core responsibilities, leading to improved service delivery and better outcomes.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Dragon Speech Recognition
Google Cloud Platform
Microsoft Azure

Integrations Supported

Amazon Web Services (AWS)
Dragon Speech Recognition
Google Cloud Platform
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OTO Systems

Date Founded

2017

Company Location

United States

Company Website

www.oto.ai/

Company Facts

Organization Name

Nuance Communications

Date Founded

1992

Company Location

United States

Company Website

www.nuance.com/dragon/industry/dragon-law-enforcement.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Deep Learning

Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization

NPS

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

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