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ease
features
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Ratings and Reviews 1 Rating

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What is Officient?

Managing HR in an expanding organization often entails a significant amount of administrative tasks that can be quite time-intensive. Fortunately, there are numerous strategies available to enhance the efficiency of your HR department. Officient offers a comprehensive overview along with additional features. To initiate your use of the tool, there's no need to sift through a manual or participate in training sessions, as both the Self Service app and the HR Platform are designed to be intuitive. Should you have any inquiries, our Customer Success team is available through live chat, ready to offer expert insights and tips to maximize the benefits of our tool. We understand the importance of safeguarding sensitive information, which is why we implement rigorous measures to ensure compliance with GDPR regulations. To keep your data secure, we utilize PIN codes, rights management, and two-factor authentication. This tool is accessible from anywhere at any time, whether you are at the office, at home, or on the go. You can conveniently connect through your desktop or smartphone, allowing you to quickly retrieve employment contracts and other vital information whenever necessary. Embracing these features can significantly streamline your HR processes.

What is ALVAO Service Desk?

You no longer need to hunt for contact details when you have a device issue, face a system crash, or need to request equipment. Employees can conveniently reach out to the Service Desk through the self-service portal, Teams, or Outlook. Microsoft Outlook provides a comprehensive Service Desk experience, allowing users to view their ticket history, explore the knowledge base, or submit new requests from a catalog. Requesters are kept informed about who is managing their inquiries, the current status of their requests, and estimated resolution times, eliminating the need to call the helpdesk for updates. Save time by letting the system handle request sorting, as it will automatically direct each issue to the appropriate team. Additionally, requests are prioritized automatically, ensuring that the team maintains an efficient work schedule without overlooking any tasks. With this streamlined approach, employees can focus on their core responsibilities instead of being bogged down by administrative tasks.

Media

Media

Integrations Supported

Microsoft 365
Beamible
Disclo
Ema
Google Calendar
Kindo
Kombo
Nmbrs
Primo
Setyl
Slice
ThriveSparrow
Torpago

Integrations Supported

Microsoft 365
Azure App Service
Azure DevOps
Jira Service Management
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Teams

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$40/agent
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Officient

Date Founded

2017

Company Location

Belgium

Company Website

www.officient.io

Company Facts

Organization Name

ALVAO

Date Founded

1999

Company Location

United States

Company Website

www.alvao.com

Categories and Features

Human Resources

Benefits Management
Compensation Management
Employee Database
Onboarding
Payroll Management
Performance Management
Self Service Portal
Time & Attendance Management
Time Off Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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