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What is OffsiteStatus?

When your website goes down, where do your users seek information? We provide a reliable solution to ensure they stay updated. Your system status page acts as a crucial resource for your customers during any outages, offering a live overview of your system's performance and reassuring them that the issue is being resolved. Should a problem arise, you can swiftly access your system status admin page or leverage the OffsiteStatus API to disseminate updates effectively. It is advisable to update your status blog every 30-60 minutes until normal operations resume. By establishing a dedicated off-site system status page, you can keep the lines of communication open with all your customers right from the beginning of the issue. Rather than facing a barrage of frustrated emails and phone calls, you will have a clear communication channel to keep everyone informed. Being transparent about downtime fosters trust with your users, ultimately improving their overall experience. Furthermore, integrating your system's Facebook and Twitter accounts into your OffsiteStatus page enhances outreach and engagement with your audience. This proactive strategy not only keeps customers well-informed but also showcases your dedication to transparency and their satisfaction. Such consistent communication not only mitigates frustration but also strengthens relationships with your customer base over time.

What is Jira Service Management?

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Media

Media

Integrations Supported

Quickwork
AlertOps
Ambit
Cherwell Software
Cognito Forms
Copado
EnjoyHQ
Exigence
Google Drive
Jira
Metric Insights
MineOS
Netreo
Panoply
Sensu
Ushur
WorkOtter
aqua cloud
draw.io
eG Enterprise

Integrations Supported

Quickwork
AlertOps
Ambit
Cherwell Software
Cognito Forms
Copado
EnjoyHQ
Exigence
Google Drive
Jira
Metric Insights
MineOS
Netreo
Panoply
Sensu
Ushur
WorkOtter
aqua cloud
draw.io
eG Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Browshot

Date Founded

2011

Company Location

United States

Company Website

www.offsitestatus.com/tour.html

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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