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Ratings and Reviews 0 Ratings
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What is OmniPCX Enterprise Communication Server?
In the current digital era, businesses are focused on boosting their competitive edge while offering employees the flexibility of hybrid work setups. A key element in this strategy is effective corporate communication, which is essential for promoting teamwork and improving customer service. The OmniPCX Enterprise Communication Server Purple (OXE Purple) facilitates effortless communication with both your staff and clients, regardless of where you are situated. With OXE Purple, every interaction can evolve into a significant relationship by embedding communication features directly into your business applications. To maintain seamless operations, the platform is equipped with secure, high-availability technology that ensures business continuity. By leveraging a hybrid cloud infrastructure, organizations can modernize their communication systems incrementally. This means not only can you communicate with your teams and clients from virtually anywhere, but you can also cut costs by integrating communication solutions into your private cloud environment, which takes advantage of virtualization and offers extensive scalability for easier maintenance across various locations. In addition, the platform presents robust call management features, such as group calls, line supervision, and advanced call filtering, which further enhance operational efficiency. Collectively, these capabilities contribute to cultivating a more adaptable and responsive business atmosphere, ultimately leading to improved outcomes and stronger relationships.
What is Intermedia Unite?
Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.
Integrations Supported
ALE Connect
Active Directory
Alcatel-Lucent Rainbow
Datto Workplace
OmniPCX RECORD Suite
Sales Robots
Wufoo
Integrations Supported
ALE Connect
Active Directory
Alcatel-Lucent Rainbow
Datto Workplace
OmniPCX RECORD Suite
Sales Robots
Wufoo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Alcatel-Lucent
Date Founded
2014
Company Location
France
Company Website
www.al-enterprise.com/en/products/platforms/omnipcx-enterprise-communication-server
Company Facts
Organization Name
Intermedia
Date Founded
1993
Company Location
United States
Company Website
www.intermedia.net
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Categories and Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning