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What is Omnipresence 3D?

Omnipresence 3D (O3D) is an advanced solution designed for enhancing security management. It effectively tackles various challenges faced by large security firms, including excessive reliance on memory, making decisions with partial information, and cumbersome reporting and compliance tasks. This innovative software can be customized to align with your organization's unique threats, procedures, and regulatory requirements, thereby optimizing both routine operations and exceptional incidents for greater efficiency. By leveraging Omnipresence 3D, users can significantly boost their situational awareness and handle complex incidents with up to ten times more effectiveness, minimizing the need for mouse clicks and manual tasks by as much as 90% compared to competing options. The software features an array of time-saving capabilities, including its proprietary Immersive 3D technology, which is protected by three patents across 46 nations, further establishing its reputation as a top contender in the security management arena. Ultimately, this groundbreaking tool not only revolutionizes operational effectiveness but also equips security teams with the agility needed to adeptly respond to continuously changing challenges, ensuring a proactive approach to safety.

What is Aura365?

In the modern landscape, consumers engage with brands across a multitude of digital channels, making it crucial for companies to invest in technologies that accurately capture the genuine "Voice of the Customer (VoC)." Traditional contact center frameworks typically focus on voice analysis, which can lead to missed opportunities for gaining insights from non-verbal communication mediums. Gnani's cutting-edge AI-driven, machine learning-enhanced omnichannel analytics proficiently gathers deep insights from various platforms, presenting this data in a manner that supports actionable enhancements aimed at improving the overall customer journey. By utilizing these advanced analytics tools, businesses can gain a clearer understanding of their customers' desires and preferences, which in turn fosters more effective methods of engagement and communication. This strategic approach not only cultivates customer satisfaction but also drives long-term loyalty and retention.

Media

Media

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fortem

Company Website

www.fortem.com

Company Facts

Organization Name

gnani.ai

Company Location

India

Company Website

www.gnani.ai/products/omnichannel-analytics

Categories and Features

Physical Security

Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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