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What is OnPoint CORTEX?

OnPoint’s CORTEX™ is an advanced analytics platform designed to leverage both historical information and the insights of your process engineers to increase profitability by enhancing operational effectiveness, which encompasses improved production rates and minimized downtime. In contrast to conventional regression or statistical techniques, CORTEX employs machine learning in conjunction with robust computational power, enabling it to extract valuable insights from complex process data. Users can upload their data in its native format, and CORTEX will seamlessly clean it, address any missing values, and effectively handle categorical variables. Additionally, the platform offers tools for visualizing and removing outliers while allowing users to add rows and columns to investigate which variables have a significant influence on their processes. With its innovative algorithm, CORTEX eliminates the need for users to hunt for the best model, as MaGE produces a wide array of models along with a finely tuned ensemble model and provides performance metrics for each. Furthermore, CORTEX not only enhances decision-making through data but also equips users with the tools necessary to confidently navigate the complexities of their operational landscapes. Ultimately, CORTEX enables users to transform their data into actionable insights with remarkable efficiency.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OnPoint - A Koch Engineered Solutions Company

Company Location

United States

Company Website

www.onpointsolutions.com/cortex/

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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