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What is OneDesk?

OneDesk is an integrated software solution that merges Helpdesk functionality with Project Management capabilities into a single platform. This eliminates the hassle of purchasing, integrating, and navigating multiple applications. It allows teams to efficiently support customers and collaborate on projects from a unified interface. Suitable for businesses of all sizes, including various departments within larger organizations, OneDesk is favored by professionals in project management, IT, customer service, and professional services. The software is user-friendly, packed with features, and offers extensive customization options for managing both tasks and ticket workflows effectively. Additionally, its versatility ensures that it can adapt to the unique needs of different teams within an organization.

What is DiamanteDesk?

U.S. businesses are facing an enormous annual loss of $62 billion due to poor customer service, even as consumer expectations continue to escalate. To maintain their competitive edge, companies must act quickly and provide personalized services that align with these evolving requirements. While various help-desk solutions aim to improve customer support, those with distinctive business processes often struggle to modify these systems, as customization can be excessively costly or even impossible with many available options. Our method utilizes Open Source technology to guarantee full customization and flexibility; it's similar to constructing with Lego blocks, allowing for seamless integration of your unique business logic. DiamanteDesk was designed with the goal of empowering organizations to offer limitless customer support, enabling them to function without restrictions and establish their own benchmarks. With DiamanteDesk, clients can implement the specific support features they need, rather than being limited by the constraints of traditional platforms. This level of adaptability not only encourages innovation but also significantly boosts customer satisfaction and loyalty. Ultimately, by prioritizing tailored solutions, businesses can transform the customer experience and drive long-term success.

Media

Media

Integrations Supported

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Slack
Stackreaction
Trello
WordPress
Zapier

Integrations Supported

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Slack
Stackreaction
Trello
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$9/user/month
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OneDesk

Date Founded

2008

Company Location

Canada

Company Website

www.onedesk.com

Company Facts

Organization Name

Eltrino

Date Founded

2011

Company Location

Ukraine

Company Website

eltrino.com/services/customer-support

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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