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What is OneVault?

Voice biometrics harnesses the unique characteristics of an individual's voice, including elements like pitch, tone, and rhythm, to facilitate identification, akin to the way digital fingerprints and iris scans are used in other biometric systems. This innovative technology presents substantial advantages for businesses and operations by enabling the authentication of speakers across numerous remote platforms, thereby improving convenience, operational efficiency, and security. A notable advantage of voice biometrics is its ability to operate independently of advanced devices; it can effectively work on basic feature phones, interactive voice response (IVR) systems, or even conventional landlines. The increase in fraudulent activities, particularly in the realm of account impersonations where criminals exploit legitimate user information for unauthorized access to online banking and credit services, emphasizes the pressing need for enhanced security solutions. According to Kaspersky Fraud Prevention, data from 2020 illustrates that half of all fraudulent transactions within the financial sector were associated with account impersonation. In South Africa, the scenario is even more concerning, with the South African Fraud Prevention Service (SAFPS) documenting an alarming 337% surge in such cases, further highlighting the urgent requirement for effective protective technologies such as voice biometrics. As fraudulent tactics continue to adapt and become more sophisticated, the implementation of reliable identification methods is increasingly crucial in protecting individuals’ personal and financial data from malicious actors. This growing reliance on voice biometrics signals a shift towards more secure and user-friendly authentication processes in an era where security is paramount.

What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OneVault

Company Location

United States

Company Website

onevault.co.za/voice-biometrics/

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Categories and Features

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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