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What is OneVault?
Voice biometrics harnesses the unique characteristics of an individual's voice, including elements like pitch, tone, and rhythm, to facilitate identification, akin to the way digital fingerprints and iris scans are used in other biometric systems. This innovative technology presents substantial advantages for businesses and operations by enabling the authentication of speakers across numerous remote platforms, thereby improving convenience, operational efficiency, and security. A notable advantage of voice biometrics is its ability to operate independently of advanced devices; it can effectively work on basic feature phones, interactive voice response (IVR) systems, or even conventional landlines. The increase in fraudulent activities, particularly in the realm of account impersonations where criminals exploit legitimate user information for unauthorized access to online banking and credit services, emphasizes the pressing need for enhanced security solutions. According to Kaspersky Fraud Prevention, data from 2020 illustrates that half of all fraudulent transactions within the financial sector were associated with account impersonation. In South Africa, the scenario is even more concerning, with the South African Fraud Prevention Service (SAFPS) documenting an alarming 337% surge in such cases, further highlighting the urgent requirement for effective protective technologies such as voice biometrics. As fraudulent tactics continue to adapt and become more sophisticated, the implementation of reliable identification methods is increasingly crucial in protecting individuals’ personal and financial data from malicious actors. This growing reliance on voice biometrics signals a shift towards more secure and user-friendly authentication processes in an era where security is paramount.
What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
Integrations Supported
Genesys Cloud CX
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OneVault
Company Location
United States
Company Website
onevault.co.za/voice-biometrics/
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764