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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is Arcus Built Environment ?

Arcus Built Environment applications provide the capability to strengthen your community by refining key services such as planning, building control, and land charges through advanced cloud-based solutions. Local councils face a wide range of responsibilities and challenges, and with an array of tools and back-office systems available, Arcus supports the creation of strategies that effectively manage workloads and enhance service delivery while simultaneously lowering costs over time. By leveraging our applications, organizations can conduct thorough workforce analysis and mobilization, ensuring that resources are directed efficiently, evaluated for effectiveness, and continuously optimized for improved service results. Moreover, our cloud-based solutions guarantee accessibility from any location and on any device, promoting smooth integration into your operational workflows. This adaptability not only boosts productivity but also cultivates a more agile response to the evolving needs of the community, ultimately leading to a more engaged and satisfied populace. Embracing these innovative tools can significantly transform how local councils operate, paving the way for a more sustainable future.

Media

Media

Integrations Supported

Integrations Supported

Cadcorp
Symbee

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Online Training

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

Arcus Global

Company Website

www.arcusglobal.com/built-environment/

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Government

Not specified

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