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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is Arcus Built Environment ?

Arcus Built Environment applications provide the capability to strengthen your community by refining key services such as planning, building control, and land charges through advanced cloud-based solutions. Local councils face a wide range of responsibilities and challenges, and with an array of tools and back-office systems available, Arcus supports the creation of strategies that effectively manage workloads and enhance service delivery while simultaneously lowering costs over time. By leveraging our applications, organizations can conduct thorough workforce analysis and mobilization, ensuring that resources are directed efficiently, evaluated for effectiveness, and continuously optimized for improved service results. Moreover, our cloud-based solutions guarantee accessibility from any location and on any device, promoting smooth integration into your operational workflows. This adaptability not only boosts productivity but also cultivates a more agile response to the evolving needs of the community, ultimately leading to a more engaged and satisfied populace. Embracing these innovative tools can significantly transform how local councils operate, paving the way for a more sustainable future.

Media

Media

Integrations Supported

Cadcorp
Symbee

Integrations Supported

Cadcorp
Symbee

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

Arcus Global

Company Website

www.arcusglobal.com/built-environment/

Categories and Features

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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