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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is CivicLive?

Each CivicLive website is built on our intuitive CivicLive content management system, specifically tailored to address the distinct needs of governmental agencies and organizations. Designed from the outset, our CMS is focused on serving a variety of government bodies effectively. CivicLive websites work in partnership with you to deliver outstanding, modern digital services to the public sector. With features that prioritize accessibility and a range of content modules embedded in the system, our CMS guarantees an excellent user experience for every visitor. You will value how our platform enhances meaningful two-way interaction between your governmental organization and the community it serves. Our training programs are aimed at equipping your staff with the skills required to manage the unique digital experiences of each citizen effectively. By implementing our government website CMS, you enable your team to improve citizen engagement, ultimately leading to a more interconnected community. This strategy not only elevates service delivery but also fortifies the bond between government and its constituents, creating a stronger civic environment for all. In fostering this relationship, you can also gain valuable insights into the needs and preferences of the community, thereby continuously improving the services provided.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

CivicLive

Date Founded

2001

Company Website

www.civiclive.com/solutions/smart-websites

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Citizen Engagement

Not specified

Content Management

Not specified

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