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Ratings and Reviews 0 Ratings
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What is OneVu?
IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.
What is Govstack?
Govstack is an all-encompassing, cloud-driven digital platform designed specifically for public sector organizations to effectively deliver online services, oversee content, and enhance community interaction through an integrated and adaptable framework. This solution brings together a variety of vital tools, including a content management system, online forms, event coordination, and a citizen portal, all within a seamless environment that enables governments to provide 24/7 access to services, information, and transactions across multiple devices. Employees can easily create and manage websites, publish content, and implement updates without requiring any technical expertise, while the platform supports automated workflows for applications, registrations, and payment processes. In addition, Govstack comes with features such as secure single sign-on, instant notifications, sophisticated search functions, and a responsive design, all of which significantly improve the user experience by making it easier for residents to find information, access services, and stay informed about local news. Moreover, this cutting-edge platform is designed to simplify the interactions between government entities and their citizens, ultimately fostering greater transparency and efficiency in the delivery of public services. By embracing such technology, public agencies can enhance their operational capabilities and better meet the needs of their communities.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IEG4
Date Founded
2006
Company Location
United Kingdom
Company Website
www.ieg4.com/onevu
Company Facts
Organization Name
Govstack
Date Founded
1998
Company Location
Canada
Company Website
www.govstack.com
Categories and Features
Categories and Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management