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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is Municity?

Municity stands out as the sole Code Enforcement and ePermitting software developed by the International Code Council (ICC), recognized as the premier authority on model codes, standards, and building safety worldwide. Specifically designed to cater to the needs of community development, this cloud-based platform equips users with versatile tools for managing applications, permits, and inspections, whether online or in the field, thereby optimizing unique procedural workflows. With Municity, users can efficiently monitor building, planning, and zoning activities while providing citizens with straightforward access to various processes. This cutting-edge solution not only automates numerous tasks and eliminates the need for paper files but also enhances mobile inspection capabilities, promoting both efficiency and adaptability in an ever-evolving technological landscape. Furthermore, the scalable architecture of Municity adapts to the growth of your community, delivering continuous upgrades and expert support to address changing needs. All essential information is readily available within Municity, ensuring that everything remains accurate and centralized. This means users can access vital data instantly, digitally, and with utmost convenience, making Municity an indispensable tool for modern community management. In addition to its robust features, Municity fosters a seamless connection between local authorities and their citizens, enhancing overall engagement and transparency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

ICC Community Development

Company Location

Rochester, NY

Company Website

icc-cds.com/municity/

Categories and Features

Categories and Features

Code Enforcement

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Permit

Automated Routing
Building Permits
Business License
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Renewal Management

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