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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is Objective Build?

A comprehensive platform for overseeing building consents guarantees uniformity, quality, transparency, and efficiency for everyone involved in the building application process. By bringing together councils, architects, designers, builders, and property owners under one umbrella, Objective Build streamlines the consent journey. Applicants benefit from support during the submission phase through the use of templates, reusable data, and AI-driven guidance. This method enables councils to receive thorough, high-quality applications, significantly minimizing the time needed for revisions and resubmissions. Users gain access to dashboards that deliver an all-encompassing view of their application's progress at each stage, which reduces the number of inquiries made through calls, emails, or in-person meetings with the council. Furthermore, a shared workspace promotes centralized management of applications, consents, contacts, and templates, enhancing collaboration and information flow. The platform efficiently manages the entire application process from initial submission to the granting of a Certificate of Code Compliance (CCC), improving overall workflow effectiveness while keeping all parties informed and involved. In essence, this groundbreaking solution revolutionizes the conventional building consent process, making it a more structured and efficient system for all participants. This transformation not only enhances user experience but also contributes to building a more collaborative environment among stakeholders.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

Objective Corporation

Date Founded

1987

Company Location

Australia

Company Website

www.objective.com/products/objective-build

Categories and Features

Categories and Features

Permit

Automated Routing
Building Permits
Business License
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Renewal Management

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