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What is OpenCMS?

Our support services provide a straightforward avenue to access the expertise of the Alkacon team, who are behind the development of OpenCms core. For clients with only a few questions regarding OpenCms, we offer incident-based support through pre-purchased packages that cover 10 incidents. Both our premium and incident support options are governed by the standard terms and conditions for OpenCms support. Should your requirements be unique, we are more than willing to create a tailored consulting agreement for OpenCms. During the consultation, you are encouraged to ask a variety of questions concerning OpenCms, and the consultant will strive to give you comprehensive responses. This method guarantees that you obtain the necessary support and information to enhance your experience with OpenCms, ultimately leading to a more productive engagement with the platform.

What is CFAST?

By enabling this feature in your CFAST, you gain access to a robust and intuitive tool that you can utilize effectively. This functionality facilitates the efficient oversight of connections between orders and incidents across multiple services. You have the ability to input, monitor, resolve, and conclude all correspondence related to incidents while complying with a variety of standards. Furthermore, it allows for the creation of both manual and internal incidents whenever necessary. Performing tests will help identify the optimal services for your clients. The integration of your CFAST will significantly enhance the centralization of your order management system. This system adeptly interprets files and showcases the information in a user-friendly format. You will be alerted by your CFAST about all crucial details you must keep in mind. Additionally, this feature guarantees that your incident management workflow remains efficient and well-structured, which ultimately boosts overall operational productivity. As a result, your organization can respond more swiftly and effectively to client needs.

Media

Media

Integrations Supported

Oxxus
iFinder

Integrations Supported

Oxxus
iFinder

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alkacon Software

Company Location

Germany

Company Website

www.alkacon.com

Company Facts

Organization Name

Gestion Systèmes Télécom

Date Founded

2008

Company Location

France

Company Website

www.gestionsystemestelecom.fr/telecom-billing.html

Categories and Features

Java CMS

Approval Process Control
Document Management
Indexing
Permission Management
Rich Text Editor
Rule Based Publishing
SEO Management
Search
Template Creation
Version Control

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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