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What is OpenFrame?

OpenFrame is an innovative open-source IT and security platform tailored for managed service providers (MSPs) eager to reclaim a significant portion of their revenue currently spent on third-party solutions, which can consume up to 30%. By seamlessly integrating endpoint management, security monitoring, and automation, it effectively eliminates the need for expensive software like ConnectWise, Kaseya, and Datto, leveraging reliable free and open-source software (FOSS) alternatives instead. The platform is enhanced by AI-driven assistants, Fae for end-users and Mingo for technicians, which work to automate mundane tasks and significantly reduce labor costs. Its multi-tenant architecture empowers MSPs to manage all client accounts from a unified interface, streamlining operations. Key features include cohesive management of endpoints and security, customizable workflows due to its modular design, and AI-powered automation for everyday IT tasks. Additionally, the ongoing improvements driven by community contributions ensure it remains relevant and effective. MSPs adopting OpenFrame frequently observe a decrease in vendor spending ranging from 20-35%, while their EBITDA can soar from 8-12% to an impressive 50-60%. By relying on stable open-source tools that are vital to global infrastructures, OpenFrame is uniquely positioned to enable MSPs to enhance their operational autonomy and financial performance. This transformation allows them to serve their clients more effectively while fostering a sustainable business model in a competitive landscape.

What is ConnectWise PSA?

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

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Integrations Supported

Acceptto eGuardian
Callture
Cloud Elements
CloudRadial
Delinea Cloud Access Controller
Exclaimer
Flowgear
Google Calendar
HubSpot Customer Platform
Microsoft Dynamics 365 Business Central
OpenText Core Endpoint Protection
Opsgenie
QuickBooks Online Advanced
QuoteWerks
Quoter
Rewst
ScalePad Cognition360
Wise-Pay
Wufoo
vCIOToolbox

Integrations Supported

Acceptto eGuardian
Callture
Cloud Elements
CloudRadial
Delinea Cloud Access Controller
Exclaimer
Flowgear
Google Calendar
HubSpot Customer Platform
Microsoft Dynamics 365 Business Central
OpenText Core Endpoint Protection
Opsgenie
QuickBooks Online Advanced
QuoteWerks
Quoter
Rewst
ScalePad Cognition360
Wise-Pay
Wufoo
vCIOToolbox

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flamingo AI, Inc.

Date Founded

2025

Company Location

United States

Company Website

www.flamingo.run/

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/psa

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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