Ratings and Reviews 2 Ratings
Ratings and Reviews 0 Ratings
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What is OpenText CCE?
Customer Communications Enterprise provides a flexible, intuitive interface that enables business users throughout your organization to seamlessly connect different departments and data streams, fostering a cohesive communication strategy with customers during their entire journey. Every organization, regardless of whether it operates in the Business-to-Consumer or Business-to-Business realm, generates numerous vital documents daily, often numbering in the hundreds or even thousands. Nevertheless, it has become increasingly clear that your current internal output system is struggling to meet your changing demands. As you embark on your Digital Transformation journey, the need to adapt to new challenges has become more pressing, making it evident that change is essential for continued success. OpenText™ Communications Center Enterprise is ideally equipped to assist in this transformation and improve your operational practices. By optimizing the use of your existing IT and Enterprise Resource Planning resources, you can expect a marked enhancement in the effectiveness of communications throughout your organization. This improvement will ultimately lead to substantial gains in overall efficiency and production capacity, empowering your business to excel in a competitive market. The necessity to embrace this transformation is immediate, and with appropriate tools and strategies, your organization is poised for extraordinary growth and success in the future. Taking action now can set the stage for a promising tomorrow.
What is Inte Q Genesis?
Revolutionize the way you understand customer insights with Inte Q's Genesis Customer Engagement Platform, which leverages existing data to promote informed decision-making via unified profiles and sophisticated segmentation tools. By amalgamating various sources of data, you can cultivate a deeper comprehension of your customers, thereby boosting your return on investment with an integrated view of each individual. With real-time health dashboards that continuously monitor data quality, the platform not only pinpoints areas that need enhancement but also uncovers new opportunities to elevate response rates and fine-tune personalized communication strategies. The inclusion of pre-built connectors makes it easy and cost-effective to integrate data from numerous origins seamlessly. Furthermore, you can develop all-encompassing customer profiles from varied data streams and activate targeted customer segments without relying heavily on IT resources. The user-friendly Segment Builder allows for the rapid creation of custom segments through straightforward point-and-click actions, removing the necessity for coding knowledge and simplifying data management significantly. This pioneering strategy empowers businesses to adapt quickly to shifting customer demands and preferences, ensuring they remain competitive in a dynamic market. Ultimately, this platform equips you with the tools needed to stay ahead of the curve and build lasting relationships with your customers.
Integrations Supported
Aptos Retail Cloud
Chase Merchant Services
Eloqua
Everest
Experian Aperture Data Studio
Google Cloud Platform
Instagram
Listrak
Marigold Engage+
Melissa Clean Suite
Integrations Supported
Aptos Retail Cloud
Chase Merchant Services
Eloqua
Everest
Experian Aperture Data Studio
Google Cloud Platform
Instagram
Listrak
Marigold Engage+
Melissa Clean Suite
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-streamserve
Company Facts
Organization Name
Inte Q
Date Founded
1998
Company Location
United States
Company Website
inteqinsights.com/genesis-platform/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content