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What is OpenText CCE?

Customer Communications Enterprise provides a flexible, intuitive interface that enables business users throughout your organization to seamlessly connect different departments and data streams, fostering a cohesive communication strategy with customers during their entire journey. Every organization, regardless of whether it operates in the Business-to-Consumer or Business-to-Business realm, generates numerous vital documents daily, often numbering in the hundreds or even thousands. Nevertheless, it has become increasingly clear that your current internal output system is struggling to meet your changing demands. As you embark on your Digital Transformation journey, the need to adapt to new challenges has become more pressing, making it evident that change is essential for continued success. OpenTextâ„¢ Communications Center Enterprise is ideally equipped to assist in this transformation and improve your operational practices. By optimizing the use of your existing IT and Enterprise Resource Planning resources, you can expect a marked enhancement in the effectiveness of communications throughout your organization. This improvement will ultimately lead to substantial gains in overall efficiency and production capacity, empowering your business to excel in a competitive market. The necessity to embrace this transformation is immediate, and with appropriate tools and strategies, your organization is poised for extraordinary growth and success in the future. Taking action now can set the stage for a promising tomorrow.

What is Khoros Community?

Leverage the combined power of your audience to turn your website into a lively social center by utilizing Khoros Community, formerly known as Lithium Communities. This leading platform for online engagement and community building equips businesses to provide outstanding digital experiences for their users. Khoros Community is packed with a wide range of features aimed at boosting customer satisfaction and loyalty, including discussion forums, blogs, community groups, Q&A sections, a knowledge-sharing repository, user ratings and reviews, gamification aspects, analytics on value, multimedia capabilities, contests, and much more—ensuring that companies have the tools necessary to excel in the modern digital arena. By embracing Khoros Community, organizations can not only strengthen their relationships with customers but also foster a collaborative environment that promotes a sense of belonging among users. Ultimately, this platform is essential for businesses looking to thrive in an interconnected world.

Media

Media

Integrations Supported

BL.INK
Khoros
SAP CRM
Salesforce
Salesforce Marketing Cloud
Tableau

Integrations Supported

BL.INK
Khoros
SAP CRM
Salesforce
Salesforce Marketing Cloud
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-streamserve

Company Facts

Organization Name

Khoros

Date Founded

2019

Company Location

United States

Company Website

khoros.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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