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What is OpenText Operations Bridge?

OpenTextâ„¢ Operations Bridge serves as a comprehensive solution for managing enterprise performance and events. It facilitates a swift transition to AIOps across both multicloud and on-premises settings through features like automated discovery, monitoring, and remediation. This SaaS platform aggregates data from various tools, allowing organizations to detect service delays and find effective remedies, thereby streamlining the AIOps adoption process. By dynamically uncovering services and their associated resources in both cloud and on-premises environments, it provides extensive IT visibility and enhances problem-solving efficiency. Organizations can select the deployment strategy that aligns best with their requirements, offering options that prioritize either rapid implementation and adaptability or complete control over their operations. This flexibility ensures that companies can tailor their approach to meet specific operational needs and objectives.

What is Germain UX?

Understanding user experiences does not require direct communication with them, as insights can be gleaned from replays and behavior analysis. Utilizing End-to-End Transaction Insights—spanning both business and technological aspects—can reveal underlying issues. Poor user experiences often stem from problems with interface design or technological failures. Germain UX delves deep to pinpoint the root causes and user scenarios, analyzing everything from clicks to network requests, code, and SQL interactions. Inefficiencies in business operations may arise from insufficient training, flawed organizational frameworks, and high turnover rates. Germain UX continuously identifies these critical gaps and their origins in real-time, around the clock. Low conversion rates can result from various challenges, such as overwhelmed call centers, inadequate expertise, and difficulties in navigating information online. Furthermore, a negative customer experience may be linked to ineffective products or services, insufficient support, and hard-to-locate online resources. Germain UX serves as a valuable tool in uncovering these actionable insights in real-time, ensuring that businesses can promptly address and resolve their customer experience issues. By leveraging this data-driven approach, organizations can enhance their overall performance and foster improved user satisfaction.

Media

Media

Integrations Supported

Apache Solr
Deep Instinct
Elasticsearch
Kovair DevOps
Microsoft Exchange
Open Content Platform
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Rally Software
Salesforce
Swimlane

Integrations Supported

Apache Solr
Deep Instinct
Elasticsearch
Kovair DevOps
Microsoft Exchange
Open Content Platform
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Rally Software
Salesforce
Swimlane

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$460 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/operations-bridge

Company Facts

Organization Name

Germain UX

Date Founded

2012

Company Location

United States

Company Website

germainux.com

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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