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What is OpenTouch Enterprise Cloud?

Elevate your path to digital transformation by utilizing communication methods designed for the contemporary landscape. Today's businesses aim to empower their teams to work from anywhere while also delivering outstanding experiences for their digital clientele; however, they frequently face challenges such as limited internal resources and insufficient budgets to adopt these cutting-edge communication systems. By embracing communications as a service tailored for the digital age, organizations can accelerate their transformation initiatives significantly. Alcatel-Lucent Enterprise provides a user-centric communication model charged monthly, enabling employees to excel in their roles. IT teams can enhance operational efficiency and manage costs more effectively to meet organizational demands, while also benefiting from enhanced service quality. It is crucial to ensure uninterrupted connectivity between on-site personnel and remote workers to uphold business continuity, all while maintaining robust security measures. Critical calls can be efficiently handled, and all team members can utilize user-friendly call management capabilities. Additionally, facilitate an exceptional customer journey with quick and reliable responses, creating an interaction atmosphere similar to that of a conventional office setting. These innovations empower organizations to fully adopt the evolving landscape of work and lay a foundation for future growth and adaptation. In doing so, they position themselves to thrive in an ever-changing marketplace.

What is Gamma?

Gamma specializes in providing voice, mobile, and connectivity solutions specifically designed for businesses of various scales. Our network, which is entirely owned and managed by Gamma, is dedicated solely to business use, allowing us to deliver services with superior efficiency. This bespoke network has been developed from the ground up, enabling high degrees of automation and a governance framework that ensures outstanding platform security and uninterrupted service. By leveraging Gamma’s award-winning unified communications products, organizations can boost productivity, enhance adaptability, and encourage improved teamwork. Our diverse range of services includes everything from messaging and video conferencing to instant conferencing capabilities, all aimed at reducing costs and streamlining operations while simultaneously increasing employee engagement. As a key player in the Unified Communications as a Service (UCaaS) sector within the UK, Dutch, Spanish, and German markets, Gamma provides communication solutions through an extensive network of dependable channel partners as well as direct sales to customers. Our dedication to innovation and excellence in service makes us a reliable partner in the ever-changing realm of business communications, ensuring our clients are well-equipped to meet future challenges. With our comprehensive approach, businesses can rely on us for the tools they need to thrive in a competitive environment.

Media

Media

Integrations Supported

Microsoft Teams
AspenPLUS
Google Workspace
Horizon Hosted Phone System
Nomalys
The Thrive Platform
iomart

Integrations Supported

Microsoft Teams
AspenPLUS
Google Workspace
Horizon Hosted Phone System
Nomalys
The Thrive Platform
iomart

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alcatel Lucent Enterprise

Company Location

India

Company Website

www.al-enterprise.com/en/products/platforms/opentouch-enterprise-cloud

Company Facts

Organization Name

Gamma

Company Location

United Kingdom

Company Website

www.gamma.co.uk

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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