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What is Opendock?

Opendock is a digital platform designed for scheduling dock appointments specifically for warehouses and various facilities, offering detailed visibility into scheduling on daily, weekly, and monthly bases, including information on arriving carriers, their anticipated arrival times, and the kinds of loads they will deliver. This cutting-edge system empowers warehouses to publish their schedules online, allowing carriers the convenience of self-booking their appointments. Moreover, users have the ability to track the entry and exit times of every truck associated with an appointment, with this data being automatically logged and reflected in a carrier scorecard. In addition to appointment management, Opendock offers insightful analytics that measure on-time arrivals, late arrivals, cancellations, no-shows, and rescheduling occurrences, along with calculating the average lead times for cancellations. By optimizing these tasks, Opendock not only boosts operational efficiency but also fosters greater accountability in the logistics industry, ultimately contributing to a more organized and effective workflow for all parties involved. Such advancements in scheduling technology are set to revolutionize how warehouses and carriers interact and manage logistics.

What is Descartes Dock Appointment Scheduling?

Descartes Dock Appointment Scheduling™ presents a collaborative interface that streamlines the process of scheduling dock door appointments for shippers, carriers, and consignees. This innovative solution improves the overall efficiency of dock appointment management by redistributing scheduling responsibilities from warehouses to carriers and suppliers. By actively engaging all stakeholders within the supply chain and providing real-time visibility into the status of dock appointments—whether requested, scheduled, or rescheduled—it significantly bolsters inbound receiving processes at warehouses. Additionally, leveraging the power of the Descartes Global Logistics Network™ (Descartes GLN™), this platform allows businesses to connect electronically with a vast array of shippers and carriers across the globe. Ultimately, this fosters better communication and enhances the overall logistics operations for companies on an international scale, leading to improved operational performance and customer satisfaction. Moreover, the seamless integration of all partners into the scheduling process creates a more cohesive and responsive supply chain environment.

Media

Media

Integrations Supported

Axle

Integrations Supported

Axle

API Availability

Has API

API Availability

Has API

Pricing Information

$6000 per year per facility
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Loadsmart

Date Founded

2014

Company Location

United States

Company Website

opendock.com

Company Facts

Organization Name

Descartes Systems Group

Date Founded

1981

Company Location

Canada

Company Website

www.descartes.com/resources/knowledge-center/descartes-dock-appointment-scheduling

Categories and Features

Dock Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Document Management
Load Status Tracking
Multi-Location
Online Booking
Recurring Appointments
Rules-Based Scheduling
Self Service Portal

Categories and Features

Dock Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Document Management
Load Status Tracking
Multi-Location
Online Booking
Recurring Appointments
Rules-Based Scheduling
Self Service Portal

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