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What is Opiniator?

Opiniator provides a digital comment card solution aimed at streamlining the collection of customer feedback and enhancing recovery efforts for brick-and-mortar stores. This cutting-edge system allows patrons to submit real-time evaluations, remarks, and recommendations through their smartphones at any stage of their shopping experience, while also keeping track of any issues until they are fully addressed. By implementing this digital comment card, retailers can tackle customer grievances proactively before they escalate and lead to the departure of customers, possibly taking their companions with them. The system enables effective monitoring of complaints and responses from staff until every concern is resolved, significantly reducing the likelihood of harmful online reviews surfacing too late for the business to handle. When customers voice their dissatisfaction, they are quickly reached out to for recovery, which helps in retaining their loyalty. Furthermore, it allows businesses to pinpoint and rectify health, safety, or maintenance challenges before they negatively impact customer experiences. With an intuitive dashboard, companies receive immediate notifications regarding feedback and can swiftly take appropriate measures. They can engage with customer issues, oversee all actions taken until resolution is achieved, and ultimately restore customer trust. This all-encompassing strategy not only boosts customer satisfaction but also cultivates lasting brand loyalty, creating a more resilient retail environment. As a result, businesses can thrive with a dedicated customer base that appreciates their commitment to addressing concerns.

What is Feedback?

Feedback serves as a cutting-edge collaboration platform tailored for development teams, effectively transforming disorganized email threads, scattered screenshots, and neglected comments into a cohesive and visually engaging workflow that links seamlessly to your ongoing design and development endeavors. By utilizing Feedback, users can conveniently attach remarks directly onto any screen—whether on desktop, mobile, or tablet—automatically generate screenshots, and oversee quality assurance, bug tracking, and problem-solving, all within one unified interface. This all-in-one solution not only boosts team communication but also guarantees that every piece of feedback remains readily available and actionable for all members. Moreover, it encourages a more organized approach to project management, fostering efficiency and productivity among team members.

Media

Media

No images available

Integrations Supported

Sonic XML Server

Integrations Supported

API Availability

API Availability

Pricing Information

$40 per month
Free Trial Offered?

Pricing Information

$30
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

On-Site Training

Company Facts

Organization Name

Oberon3

Date Founded

2009

Company Location

United States

Company Website

www.opiniator.com

Company Facts

Organization Name

Marmeto

Date Founded

2007

Company Location

India

Company Website

marmeto.com/pages/feedback

Categories and Features

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Survey

Email Marketing

Categories and Features

Visual Feedback

Not specified

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