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What is OptiOp?

The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.

What is ISO2HANDLE?

Are you a risk or quality manager looking for an effective solution to streamline your processes? With ISO2HANDLE, you gain enhanced control over your quality, safety, and human resources functions. This versatile software is applicable across various industries. Our platform offers a range of features, including risk and resource management, handling of complaints and tasks, risk assessments, registrations and notifications, document management (with audit capabilities), employee onboarding, performance evaluations, expense reporting, leave management, and environmental initiatives. Generating reports is effortless with just a single click, simplifying the audit process significantly. We take pride in assisting numerous companies globally, all while operating from our headquarters in the Netherlands, ensuring that our clients receive top-notch support and innovative solutions.

Media

Media

Integrations Supported

ADP Workforce Now
Adyen
Asana
Auth0
BambooHR
Basecamp
ClickUp
Confluence
Google
Jira Align
Keycloak
Microsoft 365
Microsoft Teams
Miro
QuickBooks Accountants
Quickbase
SentinelOne Singularity
Shopify
Workday Workforce Management
Wrike

Integrations Supported

ADP Workforce Now
Adyen
Asana
Auth0
BambooHR
Basecamp
ClickUp
Confluence
Google
Jira Align
Keycloak
Microsoft 365
Microsoft Teams
Miro
QuickBooks Accountants
Quickbase
SentinelOne Singularity
Shopify
Workday Workforce Management
Wrike

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

At the touch of a button

Date Founded

2013

Company Location

United Kingdom

Company Website

www.optiop.com

Company Facts

Organization Name

ISO2HANDLE

Date Founded

2015

Company Location

Netherlands

Company Website

www.iso2handle.nl

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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