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What is Optima Pro?

Optima Pro field service software is designed to help manage work orders, warranties, service contracts, field scheduling, spare parts inventory, and the overall organization of service operations. This popular tool from Damco enhances efficiency in field service tasks by effectively aligning service delivery teams based on their skills and availability while also managing service contracts with features for automatic renewal. Additionally, it allows for the generation and modification of invoices, and provides dispatchers and managers with real-time tracking of agents' locations. Within the field service sector, one particular segment faces ongoing challenges in coordinating its activities, which include overseeing on-site services, dispatching technicians for repairs and maintenance, and complying with customer service level agreements (SLAs). This constant pressure underscores the importance of effective management solutions in ensuring timely and quality service delivery.

What is Field Nation?

Field Nation links businesses with a vast network of IT professionals for on-site tasks across the country. Each year, this platform facilitates the completion of over 1.4 million work orders, achieving an impressive success rate of 98% throughout all U.S. ZIP codes. Our technicians bring valuable experience from working with prominent chains nationwide, specializing in the installation, troubleshooting, and repair of essential equipment relied upon by your customers. More than just a service, Field Nation represents a collaborative partnership aimed at ensuring that the talent you select delivers outcomes that exceed your expectations. We take pride in our work and strive for your satisfaction as our ultimate goal. However, don’t just take our word for it; you can consult reviews from your peers to assess technicians' previous work history, expertise, and performance relevant to your specific needs. By choosing skilled professionals, you can effectively fill service gaps and assemble teams of top performers with whom you can trust. Additionally, creating a tailored profile will enhance your visibility and showcase your unique skills in the marketplace. Our commitment to connecting businesses with the right talent makes us an essential resource for achieving operational excellence.

Media

Media

Integrations Supported

Salesforce
Autotask PSA
ConnectWise PSA
Datto RMM
Fieldcode
Fieldpoint
IFS Field Service Management
Leverage
NetSuite
ServiceNow

Integrations Supported

Salesforce
Autotask PSA
ConnectWise PSA
Datto RMM
Fieldcode
Fieldpoint
IFS Field Service Management
Leverage
NetSuite
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Free to Start
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Achieva.ai

Date Founded

1996

Company Location

United States

Company Website

achieva.ai/

Company Facts

Organization Name

Field Nation

Date Founded

2008

Company Location

United States

Company Website

www.fieldnation.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Freelance Management

Anonymous Talent Search
Chat / Messaging
Consolidated Billing & Invoicing
Contract Management
Custom Payments
Internship Management
Job Posting / Job Board
Payment Management
Portfolio Screening
Progress / Time Tracking
Project Management
Talent Matching Algorithm
Talent Vetting
Task Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Popular Alternatives

Popular Alternatives