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What is Oracle AI Agent Studio?

Oracle AI Agent Studio serves as a comprehensive platform within the Oracle Fusion Cloud Applications Suite, allowing both customers and partners to create, refine, implement, and manage AI agents and their teams throughout their organizations. This studio is provided at no additional cost and includes intuitive tools such as sophisticated testing features, detailed validation methods, and built-in security protocols, all of which facilitate the customization of AI agents to address complex business requirements and enhance operational efficiency. Among its standout features are a collection of agent templates that include accessible models and natural language prompts suited for various business scenarios, the ability to coordinate agent teams to align efforts between numerous agents and human collaborators on intricate projects, and the extensibility of agents that allows for the modification of over 50 pre-packaged Oracle Fusion Applications AI agents by integrating documents, tools, prompts, or APIs to meet specific industry requirements. Additionally, the platform not only streamlines the development of AI solutions but also equips organizations with the agility to swiftly respond to changing market dynamics and customer needs, thereby ensuring sustained competitiveness in their respective fields. Ultimately, this powerful tool fosters innovation and collaboration, enabling businesses to harness the full potential of AI technology.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

8x8 Contact Center
Alexa
Avaya Experience Platform
Azure AI Bot Service
BambooHR
Cohere
Dialogflow
Firebase
Genesys Cloud CX
Intercom
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
NICE CXone Mpower
OpenAI
Oracle Fusion Cloud ERP
Salesforce Service Cloud
Slack
Tungsten Communications Manager
Zendesk

Integrations Supported

8x8 Contact Center
Alexa
Avaya Experience Platform
Azure AI Bot Service
BambooHR
Cohere
Dialogflow
Firebase
Genesys Cloud CX
Intercom
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
NICE CXone Mpower
OpenAI
Oracle Fusion Cloud ERP
Salesforce Service Cloud
Slack
Tungsten Communications Manager
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/news/announcement/oracle-introduces-ai-agent-studio-2025-03-20/

Company Facts

Organization Name

Cognigy

Date Founded

2016

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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