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What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

What is Expert Choice Comparion?

Gain a thorough insight into your project possibilities by utilizing enterprise software designed for clear and transparent prioritization. Confidently harness data to identify the most effective actions across various scenarios and timeframes. Enjoy faster input from your team, greater transparency, and enhanced collaboration, allowing you to formulate superior strategies and tactics that correspond with your organizational objectives. Do you find yourself facing tough business decisions on a regular basis? This is precisely where Expert Choice’s enterprise decision-making software, paired with its collaborative and structured methodology, becomes invaluable. We are firm believers that better decision-making paves the way for more prosperous businesses, and we are dedicated to providing robust and intuitive enterprise software solutions to streamline your daily decision processes. For nearly forty years, Expert Choice has promoted a collaborative, straightforward, and systematic approach to tackle complex decision-making challenges. By transforming intricate and often flawed decision processes into a consistent, transparent, and verifiable method, Expert Choice solidifies its mission of ensuring that your decision-making is both organized and trustworthy. This dedication to clarity not only empowers organizations but also instills a culture of informed decision-making that is vital for sustained success. Ultimately, embracing these tools can significantly enhance your strategic planning capabilities.

Media

Media

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Company Facts

Organization Name

Expert Choice

Date Founded

1983

Company Location

United States

Company Website

www.expertchoice.com

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

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