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What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

What is FlexRule?

To drive business effectively from both internal and external perspectives, organizations must skillfully navigate the ever-changing landscape of market dynamics, policies, and information flows. These shifting elements directly influence operational decisions across a multitude of areas, including business processes, workflows, regulatory frameworks, data analysis, and automation technologies. The FlexRule TM Advanced Decision Management Suite equips companies with the tools needed to respond to these changes, ensuring their operational choices are not only refined but also attuned to customer demands and contextual nuances. By integrating this suite, businesses can provide highly customized and optimized experiences through mass personalization, allowing for significant advancements in service delivery. Moreover, this technology reduces the time required to launch new services from several months down to just one day, ensuring timely rollouts. It also aids in the proficient management of urgent legislative requirements, regulations, and both internal and external policy frameworks, thereby reducing regulatory risks and bolstering compliance measures. Ultimately, this holistic strategy empowers organizations to succeed and remain competitive, even amidst rapid changes in their operational landscape. Furthermore, by embracing such innovative solutions, companies can leverage insights that drive continuous improvement and adaptability in their strategies.

Media

Media

Integrations Supported

Docker
Microsoft Azure
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Integrations Supported

Docker
Microsoft Azure
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Company Facts

Organization Name

FlexRule

Date Founded

2008

Company Location

Australia

Company Website

www.flexrule.com

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

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